FAQs

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Mamen

Mamen is a Digital Prepaid plan specially designed to create and customize your own mobile plan.

FAQs

Mamen

What is Mamen?

How can I use Mamen?

How do I download Mamen?

Do I need data in Mamen in my plan to enable Mamen app?

If I am on an existing Dhiraagu PREPAID plan, can I use Mamen?

What happens to my existing PREPAID balance?

When changing from prepaid to Mamen plan via the app, what happens to my prepaid add-ons?

Can a Dhiraagu POSTPAID customer use Mamen?

Can I skip the sign up process?

What information do I need to give for sign up?

What is RB?

What is the Value of 1 RB?

How can reload or recharge?

Can I track my usage in real time?

How do I build my mobile plan?

Can I take back RBs or convert back?

Can I transfer my RBs?

Can I send or request RB from other mobile plan users such as prepaid/postpaid?

Will I be able to check my RB send/request history?

What are Mamen Add-ons?

Can you convert or Take back Mamen Data Add-ons?

What are Mamen Streaming, Social Media and Chat Add-ons?

What are the allowance of the streaming, SM and chat add-ons?

How can I activate Mamen add-ons OR Streaming, SM or Chat add-ons?

Will Mamen Add-ons and Streaming, SM/Chat Add-ons recur?

What happens if I purchase Multiple Add-ons?

What if I have Build data and Data Add-ons at the same time?

Will Mamen Data Add-ons recur?

Can I purchase a normal add-on and streaming, SM or chat add-on at the same time?

What happens when I purchase multiple add-ons and Streaming, SM or Chat add-on?

From which usage is data consumed for example when I streams (Youtube, Netflix, ect), in case he has a normal add-on and Streaming add-on?

Is normal Data required for Streaming/Social media and Chat add-ons to function?

If I have Social media add-on and uses ‘Facebook’ and access an external linked website (eg: Wikipedia ), will data be depleted from Social media Add-on?

How can I check my RB or Core balance remaining after I purchase an add-on?

How do I check data balance allowances of the Streaming, SM, Chat Add-ons purchased?

Where will the information on add-ons be available to customers?

What are the BUILD and TAKEBACK rates of RB?

What is Mamen partner offers tab in the app?

How can I redeem the partner offers?

What are the in-app notifications which I will receive?

Can you enable/disable all notifications?

What is the Live Chat function?

How can I invite a friend to join Mamen?

Will I be charged while using Mamen app?

Will I be charged for other premium services such as shortcodes and other premium rate numbers?

Can a normal prepaid/postpaid customer transfer credit to mamen via Quick Transfer QT or Quick Recharge QR?

Will the app work on tablets, iPads?

What do I have to do if want to change my Mamen plan to a normal prepaid category?

What is Mamen referral?

How does Mamen referral work?

Where can a Mamen user find his ‘referral code’ ?

How does a non-Mamen customer use the referral code when signing up?

What benefit does ‘referral sign up’ have?

How much bonus data does a customer get?

Can a user refer any number of referrals?

What will happen to bonus data on acquiring multiple referrals?

How will user know when they have been awarded ‘bonus data’ for referral sign up?

What is ‘My referrals’ section?

What is the leaderboard?