FAQs

Need an answer for your questions? Let us help you here.

Topics

For Mobile

Amilla Postpaid Prepaid Mamen Mamen Referral Tourist Sim Upgrade to Dhiraagu Dhiraagu eSIM International Roaming Buying a Phone

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Dhiraagu Fibre Broadband Data Rollover LTE Broadband 5G Turbo WiFi Data Sim

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Voice & Collaboration

Bulk SMS Cloud Voice

Amilla Postpaid

Yes, you can change to Amilla Postpaid

FAQs

Amilla Postpaid

Can I change to Amilla Postpaid if I have a pending/due bill?

Can I change to Amilla Postpaid if my service is temporarily disconnected?

Can I change to Amilla Postpaid if I do not have My Account registered?

Can I change to Amilla Postpaid if I am using a Dhiraagu Prepaid?

Can I change to Amilla Postpaid if I have a flex number?

Can I change my package to Amilla Postpaid after travel suspension/barring?

Do I have to pay any deposit if I am moving to Amilla Postpaid for the first time?

How often can change my plans within Amilla Postpaid?

Can I take back any unused Data, Voice or SMS on Amilla Postpaid and convert it to MVR?

What happens to the unused allowances at the end of the month for Amilla Postpaid?

Do I have to build or customize my Amilla Postpaid plan every month?

What happens to my allowances if I customize while on Amilla Postpaid?

What happens to the existing package rentals?

What happens to existing add-ons taken during package change?

If I customize my package within Amilla package what happens to rental and add-ons?

What happens to my package rental rates after the promotion?

Can I change my package back to my old plan?

Can I change to Amilla Postpaid if I have an ongoing installment plan?

What happens when I exhaust voice minutes?

What will happen if I cancel the Voice + add-on in the middle of a month? Will the allowance be cancelled

What will happen if I have Allnet voice and Voice +?

What will happen if I exhaust the Fair Usage Allowance minutes in my Amilla Voice+ Add-on?

How will I be charged if I purchase the Amilla Voice+ addon in the middle of the month?

Can I make IDD calls in Amilla Postpaid without the IDD voice package?

What happens when my Amilla Chat / Amilla TV / Amilla Social runs out?

Can I buy an IDD Add-on and make calls to all countries?

How do I activate the IDD service for all countries?

What happens when my IDD Add-on runs out?

Can I take any Add-on after initial customization?

Can I take the IDD Add-on after customization?

Can I activate the IDD service after customization?

Can I take Social/Chat/Streaming/TV etc .Add-on after customization?

Can I buy boosters in Amilla Postpaid if my allowances are exhausted?

What will happen to my allowances if I change from Amilla Postpaid to Dhiraagu Postpaid?

Do I have to pay any deposit if I want to change my preset up to 1000 next month?

What will happen when if I exhaust my IDD minutes while in a call?