• GST will be charged at 8% on Recharge/Reload amount at the point of sale

• If sold in a tourist establishment GST will be charged at the prevailing tourism sector GST rate

How to Activate:

• SMS "Add(space)Keyword to 343

• Through Dhiraagu App

• Through My Account

Details of what's included in COMBO –

a. Voice (i) – to Dhiraagu numbers.
b. SMS (i) – to Dhiraagu numbers
c. Perks – Inclusive free Social Media, Chat or Streaming data bundles to choose from

Pay As You Go Rates (PAYG) rates

• MVR 0.99 / Min to Dhiraagu numbers - Voice

• MVR 1.39 / Min to any other local network - Voice

• MVR 0.90 / MB Data

• MVR 0.20/ Local SMS

• MVR 1.00/ International SMS

Perk

• Every Perk will be valid till the expiry of your activated Combo Plan

• If you do not activate the Perk from your first Combo plan and activate another Combo Plan, you will lose the previous Perk from the first Combo plan.

• If a customer wants to purchase additional perks, it can be done from Dhiraagu App.

• Each perk is priced at MVR 49 and will carry the validity of the last combo Bundle

• Perks cannot be purchased without a combo bundle.

• How to activate a Perk:

      - At SMS "Add(space)Keyword to 343
      - Through Dhiraagu App

• CHAT perk included apps; Telegram, Viber, Whatsapp. Messenger and WeChat

• STREAMING perk included apps; YouTube, Netflix, Amazon Prime, Spotify, and DhiraaguPlay

• SOCIAL perk included apps; Facebook, X, Instagram and Snapchat

• GAMING perk included apps; Zynga, PUBG, Minecraft. EA games and Call of Duty Mobile

• MUSIC perk included apps; Apple music, Amazon Prime music, Soundcloud and Spotify

• GST will be charged at 8% on Recharge/Reload amount at the point of sale

• Unlimited Dhiraagu minutes will have a fair usage policy of 45,000 minutes per plan

• If sold in a tourist establishment GST will be charged at the prevailing tourism sector GST rate

How to Activate:

• SMS "Add(space)Keyword to 343

• Through USSD Menu *123#

• Through Dhiraagu App

• Through My account

Details of what's included in Salhi Prepaid –
a. Daily refreshing 1GB Data.
b. Voice mins – Free to all Dhiraagu numbers

Pay As You Go Rates (PAYG) rates

• MVR 0.99 / Min to Dhiraagu numbers - Voice

• MVR 1.39 / Min to any other local network - Voice

• MVR 0.90 / MB Data

• MVR 0.20/ Local SMS

• MVR 1.00/ International SMS

• Rates indicated are subject to 8% GST

• Mamen add-ons will not carry forward if unused.

• TAKE BACK feature is not applicable to add-ons.

• Multiple add-ons are allowed and can be accumulated until expiry

• It is recommended to have sufficient build data or add-on data when using streaming/social add-ons for better user experience as background data will be consumed by phone apps

•  

• More info

• Build your plan using RBs

• RBs is the main balance. Each RB costs MVR7. Which means an RB will get you 100MB of data, or 10 minutes of voice or 100 text messages

• RBs don’t expire and with every recharge, it is valid for 365 days

• Credit back RB balance anytime, by applying ‘TAKE BACK’ to your build plan.

• GST will be charged at 8% on Recharge/Reload amount at the point of sale

• Amar to Amar Buddy calls - Calls within package would be at the rate of MVR 0.20 per minute.

• To change your package to Amar, send keyword PKG Amar to 444

• Amar Prepaid and Amar Add-Ons are applicable only to Bangladeshi customers.

• Pay as To activate download Dhiraagu App or SMS “Add(space)Keyword” to 343

• To be eligible for lucky draw, all you need to do is activate your Amar Prepaid plan.

•  

• IDD Rates:

• - 018: MVR 0.75 / min

• - 019: MVR 0.95 / min

• - 00: MVR 2.45 / min

•  

• Pay as you go Rates:

• - MVR 0.99 / Min to Dhiraagu numbers - Voice

• - MVR 1.39 / Min to any other local network - Voice

• - MVR 0.07 / MB - Data

• - MVR 0.20/ Local SMS

• - MVR 1.00/ International SMS

• Rates indicated are inclusive of 8% GST

• Dhiraagu Traveler SIMs are only eligible for tourists

• You can request for your Tourist SIM Kit through the portal. Upon payment, you will receive an Email confirming your order.

• Upon arrival, you must present the order confirmation Email, your passport and any other verification details required by Dhiraagu to our staff at the Dhiraagu Airport Business Centre.

• Your Prepaid Tourist SIM will be handed over after the verification process.

• You order is non-refundable and will be valid for 30 days from the date of Email confirmation. Any orders not collected during this period will expire.

• Tourist eSIM plans are non-refundable.

• The above service specific terms are subject to Dhiraagu General Terms and Conditions here.

• Monthly rental and allowances in the Plan will be prorated based on the date of subscription.

• Advance rental is charged on the first bill.

• The inclusive allowances will be reset on the 1st of each calendar month, between 00.00 hrs to 01.00 hrs.

• To check balance, send an SMS to 727 with keyword “BAL”.

• Any unused data will be carried forward to the following month.

• Data Boosters are not prorated and are valid till end of the Calendar month.

• Social Media Package includes WhatsApp, Viber, Instagram, Facebook, SnapChat.

• Plans can only be changed once a month.

• During plan change any unused balance will not be carried forward.

• During package change all applicable add-ons will remain.

• Add-Ons bought by Postpaid billing customers will work as a subscription and will be refreshed every month until it is removed.

• Package 550 - Excess voice usage charge 50 Laari/Min.

• Package 450 - Excess voice usage charge 50 Laari/Min.

• Package 400 - Excess voice usage charge 50 Laari/Min.

• Package 350 - Excess voice usage charge 85 Laari/Min.

• Package 250 - Excess voice usage charge 90 Laari/Min.

• Package 200 - Excess voice usage charge 90 Laari/Min.

• Package 150 - Excess voice usage charge 90 Laari/Min.

• SMS to Premium numbers/short codes are not applicable under Free SMS

• Upon exhaustion of the FUA your postpaid will be throttled.

• Free calls have a FUA of 45,000 minutes. Excess will be charged at 1 Laari/Min.

• Free SMS has a FUA of 45,000 SMS. Excess will be charged at 1 Laari/SMS.

• Subscription Add-ons can be removed from SMS to 343 and from Dhiraagu mobile app.

• Favorite country discount is applicable on top of the Premium rate.

• Add-Ons bought by Hybrid billing customers will not re-occur and will have a validity of 30 days from date of purchase.

• Calls to Premium numbers / codes will not be included in Free minutes

• Rates indicated are subject to 8% GST

• Apps included for Amilla Chat: Viber, WhatsApp, Telegram, Messenger & WeChat

• Apps included for Amilla Social Media: Snapchat, Instagram, Threads, X & Facebook

• Apps included for Amilla Stream: YouTube, Netflix, TikTok & Amazon Prime Video

• Once Data Allowance is reached, speed will be reduced. You will not be charged for any excess usage

• *Free SMS is subject to a Fair Usage Allowance of 20,000 SMS per month. Once the customer reaches the Fair Usage Allowance, you will be charged MVR 0.01 per SMS.

• SMS to Premium numbers / short codes are not applicable under Free SMS.

• Calls to Premium numbers / short codes are not applicable under Free minutes

• Excess Voice usage will be charged at the rate of 90 Laari/min

• Salhi Data can be activated from the Dhiraagu App

• Voice minutes need to be activated along with the Salhi Data

• Entertainment Data valid till end of the month

Amilla Boosters/Addons

Data Booster

• Rates indicated are subjected to 8% GST.

• To activate, dial *123#, use Dhiraagu App or SMS “Add(space)Keyword to 343

• To remove, SMS to 343 with “Remove(Space)Keyword.

• For every sms sent to 343- MVR 1 will be charged

• Booster will only be valid until the end of the moth

Voice Booster

• Rates indicated are subjected to 8% GST.

• Booster will only be valid until the end of the month.

• To activate, use Dhiraagu App or SMS “Add(space)Keyword to 343.

• For every sms sent to 343- MVR 1 will be charged

IDD Bundles

• Rates indicated are subjected to 8% GST.

• Applicable for calls made to Singapore, UK, USA, Australia, India, China, Indonasia, Pakistan, Thailand, Canada.

Voice Add-on

• Rates indicated are subjected to 8% GST.

• The unlimited Voice Add-on will have a Fair Usage Allowance of 45,000 minutes.

• Voice unlimited add-on will be renewed every month.

• To remove. Customize using Dhiraagu App.

These terms and conditions apply to Dhiraagu Data Rollover service (“Data Rollover” or “Service” as defined in clause 2.1 below). These terms are subject to DHIRAAGU General Terms and Conditions and/or any specific terms applicable to the service(s) provided to you by us as published on our Website (“Agreement”). We may publish changes to these terms from time to time at our sole discretion.

1. ELIGIBILITY

1.1. All customers using Dhiraagu Postpaid (standard), Amilla Postpaid and our residential Fibre Broadband Packages will be eligible for Data Rollover. Customers using archived packages and ADSL packages will not be eligible (“Eligible Customers”).

1.2. All Eligible Customers will automatically receive the Service from the Service launch date, without having to apply or subscribe for the Service.

2. DATA ROLLOVER SERVICE

2.1. At the end of the month, unused data from the base package of Eligible Customers, will be carried forward or “rolled over” to the next month (“Rolled Over Data”), subject to the terms below:

a)This Rolled Over Data will only be carried forward once and will only be valid for one (1) month. At the end of the month, the Rolled Over Data will expire whether or not used. For the avoidance of doubt, Rolled Over Data from the previous month will expire and will not be included for Data Rollover of the thencurrent month.

b) If a customer receives Rolled Over Data, this Rolled Over Data will be consumed first and data available

from the customer’s main package can be used once the Rolled Over Data has been exhausted.

2.2. An example of how the Data Rollover Service will be applied is provided below:

i. Unused data from Eligible Customer’s main fibre broadband package for November will be rolled over to December.

ii. If the Rolled Over Data from November is not used during December, the Rolled Over Data from November will expire.

iii. Any unused data from the base package for December (excluding unused Rolled Over Data from November, which would have expired) would be carried forward to the following month.

3. EXCLUSIONS

3.1. Promotional data and data from Boosters will not be eligible for Data Rollover.

3.2. If you request for an upgrade, downgrade or ownership change, you agree to forfeit any existing Rolled Over Data in your account.

3.3. If your service account is suspended for more than thirty (30) days, we reserve the right to withdraw any Rolled Over Data in your account. If so withdrawn, any such Rolled Over Data in your account at the date of suspension will be lost.

3.4. Any lost or remaining Rolled Over Data on your account are not transferable, refundable or redeemable for cash or otherwise, nor is interest payable on any such data.

3.5. The Rolled Over Data may not be applicable to and may not be combined with any other service or offer.

4. MISCELLANEOUS PROVISIONS

4.1. If you have a complaint or dispute regarding this Service you may avail of our formal complaints procedure by calling the DHIRAAGU Call Centre free of charge on 123 or by sending an email to: [email protected]

4.2. As this is a free Service, Dhiraagu reserves the right, at its sole discretion to: (a) to modify or discontinue this Service at any time; and (b) withdraw the Service for specific customers for breach of Agreement. Furthermore, as this is a free Service, Dhiraagu also has no liability in respect of the availability of the Service or the customer’s

use of the Service.

• Rates indicated are subject to 8% GST

• Get up to 25 Mbps download speeds with our LTE Broadband packages.

• When all-inclusive data and Booster volume is depleted, the speed will be throttled to 128kbps till validity expires.

• All LTE Broadband SIM will be paired and locked to a specific router. Swapping SIM or routers will not work.

Postpaid

• All packages will be prorated for rental and data allowance.

• Expiry is set to the end of the month.

• Users on LTE Postpaid can carry forward unused main allowance up to 1 month to the following month.

• Rollover Data will be forfeited if package is downgraded.

• Postpaid customers can check their balance from Dhiraagu App.

Prepaid

• Customer can change the packages at the end of the 30 days validity cycle.

• Customer should recharge package using SMS.

• All packages will carry a validity of 30 days from the date of subscription.

• Package will not be prorated.

• Prepaid customers can check their balance from one of the below ways;

•    By sending an SMS to 727 with the keyword "BAL"

•    By dialling *142#

How to Subscribe

• The username and the password for the devices will be provided in the user manual upon purchase.

• Customers would need to reload the required package amount to the Data SIM and subscribe.

• From Dhiraagu APP simply open Dhiraagu APP, go to buy and choose the Package.

• Using SMS Addon to purchase for Prepaid Mobile Broadband, SMS to 343 with the following keywords:

• Add Starter

• Add Basic

• Add Plus

• Add Premium

• Booster purchase for both POSTPAID & PREPAID is available on 343 with the following keyword.

• Boost 5GB

• Boost 10GB

• SMS to 343 are free of charge.

• Rates indicated are subject to 8% GST

• Speed will be reduced once fair usage allowance (FUA) is reached, to a speed up to 128kbps

• Validity for Prepaid customers is 30 days from activation

• Customer will require a separate data SIM to use the above packages

• The mobile wifi device can only be used on Dhiraagu network

• The Free MiFi Device will only be available at the time of sale, from the outlet.

How to Subscribe

• To activate a Prepaid Mobile Broadband package, customers can insert the Data SIM to a mobile phone and SMS with the Keyword to 343 or activate via Dhiraagu App.

• Customers would need to reload the required package amount to the Data SIM and subscribe.

• From Dhiraagu APP simply open Dhiraagu APP, go to buy and choose the Package.

• Using SMS Addon to purchase for Prepaid Mobile Broadband, SMS to 343 with the following keywords:

       - Add MBB349

       - Add MBB449

       - Add MBB749

       - Add MBB949

       - Add MBB1099

       - Add MBB2999

       - Add MBB5699

• Postpaid customers can check their balance from Dhiraagu App.

• Prepaid customers can check their balance from one of the below ways;

•    By sending an SMS to 727 with the keyword "BAL"

•    By dialling *142#

•  

Booster purchase for both POSTPAID & PREPAID are available sending an SMS to 343 with the following keyword.

        - Boost 10GB

        - Boost 20GB

        - Boost 45GB

SMS to 343 are free of charge.