means a statement or record on which we register the Services, as well as any charge or credit concerning those Services, and any other information as may be relevant;
“Agreement” means these terms and conditions including any documents referred to or incorporated herein, the terms on your application, any additional or varied terms that we may Notify you from time to time, which relate to the provision of any Service, Device and/or Dhiraagu Equipment;
"Bill" means any invoice or statement in digital form or otherwise, showing the total billed amount, which is issued or rendered by us for any Charge, fee or other sum stated as due or payable to us and/or of the sum or balance due or payable to us in respect of any Service, Device and/or Dhiraagu Equipment provided to an Account;
“Charges” means any charge imposed on you for our Services including but not limited to Installation Charges, Special Installation Charges, any applicable Charges for Dhiraagu Equipment and/or Devices, for Subscription Fees, Usage Charges, Charges for premium Services and, applicable Taxes, which may be charged in advance or arrears depending on the type of service;
“Contractor(s)” means any third party engaged by us for the provision of any Service;
“Credit” means the value of credit remaining and available on your pre-paid Service Account, including but not limited to
“Call Credits” for calls and
“Data Credits” for data;
“Customer Device(s)” means any equipment or other device not provided by us; including but not limited to wireless equipment owned by you which is approved or reasonably expected to be used for connection to our Network, as well as fixed equipment and internal wiring within the Premises that connects to our Network;
“Device(s)” means the telecommunications equipment, device or any other equipment or device that we sell to you and any replacement of such equipment and/or parts provided by us under this Agreement (including, where the context so admits, any Software installed therein or used by us in conjunction with the operation of such equipment);
"DHIRAAGU" means Dhivehi Raajjeyge Gulhun Plc (C-0024/1988), whose registered office is located at Dhiraagu Head Office, Ameenee Magu, P.O Box 2082, Male’ 20403, Republic of Maldives;
"Dhiraagu Equipment" means a line, any device, and all other equipment or thing owned by us, which is operated, installed, supplied and/or hired out by us to you, for the provision of our Services (including, where the context so admits, any Software installed therein or used by us in conjunction with the operation of such equipment);
"Due Date" means the due date specified in the relevant Bill, or if no such date is specified, the date which is ten (10) days from the date of the Bill, or if not billed for whatever reason, the tenth (10th) calendar day of each month;
“Effective Date” for pre-paid Services means, the date on which you obtain the Services or purchase the service kit, whichever comes first. For post-paid Services and other Services, it means the date that we approve the application submitted by you;
“Installation Charges” mean the Charges for the installation, activation and connection of any equipment or device;
"Intellectual Property" means all patent, copyright, trademark and other intellectual property subsisting in any Service or any of our Systems or any Device and/or Dhiraagu Equipment that we may provide;
“Network” means the digital communications system that we provide under this Agreement;
“Notice” or
“Notify” means any notice served under clauses 24.4 and 24.5;
“Our Normal Working Hours” means 8:00 am to 4.00 pm Sunday to Thursday (except public holidays), as may be varied by us from time to time;
"Personal Information” means any data relating to you, any Service Number or any Account or any other information and data which we have acquired from you or through your use of our Service including usage, financial and billing information, or which has been provided to us by you or your agents and/or employees, in connection with the Services or course of business;
“Premises” means the address or any subsequent address to which you move which is informed to us, at which the Device and/or Dhiraagu Equipment is installed and/or to which the Services are provided;
“Price(s)” means our most current price or tariff for the Services, sale or rental of Device and/or Dhiraagu Equipment, which shall be paid by you. For the avoidance of doubt Prices for all Services other than telecommunication Services are displayed or quoted inclusive of Tax and Prices for telecommunication services are displayed or quoted exclusive of GST;
"Service" means: (i) any telecommunications and/or other related and value-added services we provide to you, including how we determine to provide such services; (ii) sale, rental, delivery, installation and activation of any Device and/or Dhiraagu Equipment which you have ordered from us or is provided to you; and (iii) any changes to your services or additional services we provide to fulfil your request, order or instruction;
"Service Number" means any number or alphanumeric symbols or characters assigned by us or selected and leased by you for the provision or utilisation of any Service, Device and/or Dhiraagu Equipment including but not limited to your telephone number, domain, or network user identity and includes any such numbers which we market as ‘nice numbers;
“Service Package” means the Service package selected by you, including any changes to your service package as requested by you, or under these terms;
“Service Start Date” means the date of commencement of the Service(s);
"Software" means any computer programme, software or other materials installed or provided by or on behalf of us to use any Device and/or Dhiraagu Equipment or any Service and including any software installed in any Device and/or Dhiraagu Equipment;
“Special Installation Charges” means the Charges for the provision of special or prioritised installation services as informed to you;
“Subscription Fee” means such Charges that are generally payable monthly in advance for your line rental, internet packages, data packages, call plan, add-ons and any other features that you have subscribed to;
“System” means our telecommunications system;
"Tax(es)" means all taxes, including goods and services taxes (GST), duties, levies, and other similar charges (and any related interest and penalties) however designated, imposed under Maldivian legislation or the law of any jurisdiction outside the Maldives concerning the provision of any Services or on any Charges or payment payable by you to us;
“Usage Charges” means such Charges generally payable monthly in arrears as billed, and charged at the rates prevailing at the time you establish a connection for a call or data session;
“Validity Period” means the validity period of your pre-paid Account, which is automatically renewed every time you recharge your Account;
“Working Days” means Sunday to Thursday (except public holidays), as may be varied by us from time to time;
“us” or
“we” or
“our” means Dhivehi Raajjeyge Gulhun Plc, its successors in title or assignees; and
“you” means the party with whom we make this Agreement and includes a person who we reasonably believe is acting with your authority or knowledge.
2.2 The headings or titles to the clauses in this Agreement are to facilitate reference and shall not be referred to or relied upon in the construction of any provision.
2.3 Where the context so admits, the singular shall include the plural and vice versa.
2.4 Calculation of days under these terms shall be considered and calculated based on calendar days with the start day and end day being counted within the calculation of days.
2.5 Any reference made to any condition shall be construed as a reference to the condition in these terms unless otherwise expressly stated.
2.6 This Agreement shall remain in full force and effect from the Effective Date until terminated in accordance with these terms.