FAQs

Provides features generally available only to large companies, without the cost, hassle and limitations of owning a PBX system. No dedicated equipment or telephone lines are required.​

The service is designed to be provided over an active Dhiraagu internet connection.​

The bandwidth is calculated based on the number of concurrent calls and depends on the voice codecs used. It is recommended to allocate a minimum of 176kbps for each concurrent call. ​

Web Portal for customer to login and configure PBX features as per their own requirement. Web portal login credentials will be shared via email upon provisioning.​

Calls made within the extensions of the same Cloud VOICE group will not be charged. Outgoing calls will be charged at the standard fixed line call rates.​

Package change is allowed only ONCE a month and monthly rental for old package will be prorated and rebated.​

Softphone will be provisioned as an add-on under a bundled or an additional extension number.​

Easy Attendant Free, Additional Easy Attendant & Premium Attendant will be provisioned as a virtual line extension number.​

No. Call Center will be provisioned as an add-on under a CV Pilot number for an existing Cloud VOICE service. ​

1 Supervisor & 5 Agents will be included by default in each Call Center add-on.​

Maximum 2 Supervisors & 64 Agents can be assigned/provisioned under the same Call Center.​

Additional Call Center Agent will be provisioned as an add-on under a CV Pilot number, and Additional Call Center Supervisor will be provisioned as an add-on under a bundled or an additional extension number.​