FAQs

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Cloud Voice

A hosted PBX service with fixed line extensions, which allows you to utilize the functionality of a fully featured business telephone system over your existing internet connection.

FAQs

Cloud Voice

What is Cloud VOICE service?

What is the benefit of using Cloud VOICE instead of PSTN or SIP fixed line services?

What is the pre-requisite for Cloud VOICE Service?

What is the minimum bandwidth required to be allocated for Cloud VOICE to ensure call quality?

How do customers configure the PBX features for Cloud VOICE?

Will call charges be applied for outgoing calls? What are the charges applied?

Is package change allowed?

How is the Softphone add-on provisioned?

How is the Easy Attendant, Additional Easy Attendant & Premium Attendant provisioned?

Can a customer subscribe to Call Center service without subscribing to Cloud VOICE service or Cloud VOICE base plan?

How may Supervisors & Agents are inclusive with the Call Center service?

How many Supervisors & Agents can be assigned per each Call Center?

How is the Additional Call Center Agent & Supervisor provisioned?