FAQs

Customers can only use Mamen by downloading the app and signing up.

You can purchase a new Mamen SIM card which has bonus data of 200MB allocated for downloading the app OR you use WIFI to download.

No data/data build/bundle required. You can access mamen app as long as 3G/4G or wifi enabled

Yes. However, you will need to migrate to Mamen after you have downloaded and installed the app. You will receive notifications to follow this process.

Your existing prepaid MVR balance will be transferred to Mamen plan and seen as RBs.

Prepaid add-ons will be cancelled and not transferred to mamen. However MVR balance will be transferred.

YES. Postpaid customer will have to walk-in to Dhiraagu customer service and submit application form, clear any outstanding bills before sign up process begins.

No. Sign up is mandatory to begin using Mamen

User name, Mobile number, email, DOB, address and NID card picture to be uploaded to the app.

RB (Raalhubis) what you need to build you plans on MAMEN, RB is the core balance of mamen rate plan. 1 RB is equivalent to MVR 7

1 RB has 10 voice minutes, 100 SMS and 100MB

Electronic reload, use a physical recharge voucher and enter the codes into app or BML gateway. All recharges can be done in-app

Your data, voice and SMS usage appears in real time in the home menu. You can track and monitor anytime. No hidden charges!

You can build data, voice or SMS according to your needs by sliding the bars to the right in the ‘build’ tab of the app. However, you need to have minimum of 1 RB or MVR 7. Build voice and SMS applies for local calls and sms.

Yes. You can go to ‘take back’ tab and convert any unused data, voice or SMS that has been build previously. Mamen gives total control to the users.

Yes. Go to ‘Transfers’ in the menu and send or request RBs from other mamen users only. You will have to have minimum 10RBs to send or request. Other mamen users will automatically appear if they are saved in customer device contact list.

NO. RB transfer is allowed only amongst mamen users only.

Yes. Your history will appear real-time on the transfer menu

Mamen Add-ons are optional data add-ons with validities, which can be purchased if you have RBs.

NO. Add-on data cannot be converted back to RBs

Special value add-ons optimized for streaming, SM and Chat app uses

5 GB streaming add-on, 12 GB streaming add-on, 1GB Social media add-on, 3GB social media add-on, 1GB Chat add-on, 3GB chat add-on

An active mamen user can activate add-ons only via the Mamen app

NO. Mamen data add-ons will expire on the last validity date even if unused and will not recur.

Multiples add-ons can be purchased and latest expiry date will apply

User will have cumulative total data, which can be viewed from app’s home tab. Add-on data will be consumed first and is prioritized

NO. Mamen data add-ons will exhaust once expired and will not recur.

YES. You can purchase multiple add-ons

Customer can purchase any number of Streaming, SM or chat add-ons; the consumption will be from the lowest validity date Add-on.

Usage will deplete from streaming add-on first. The same usage principle applies for SM or chat add-on

It is recommended to have sufficient build data or add-on data when using streaming/social/chats add-ons for better user experience as background data will be consumed by phone apps

In this case, data will be consumed from normal data (Build or normal add-on).

Core balance before and after add-on purchase can be viewed from RB balance from the app or *142# or SMS 727

You can check via the app’s home tab, click add-on and view more. You can also SMS 727 to get this information.

Information will be available on the Mamen app and from Dhiraagu website.

1RB or MVR 7 = 100MB or 100SMS or 10 mins

It is a lifestyle shops and café’ partners on Mamen platorm giving offers and discounts for Mamen users

Users can click on the offer and get the unique coupon code in app. They need to walk in and show the code or mamen profile menu to redeem the offers

Users will receive in-app nottifications from Dhiraagu about promotions

Yes. Go to settings and toggle the notification slider

Live chat is a real time chat function within the app designed to engage and chat with our customer care agents. Users can enquire on mamen in real time 24/7

Mamen customers can view there contact list and send an invitation to friends who are not on mamen plan. An exisiting mamen user can share his unique referral code to a newly registering user for additional bonus data benefits.

NO. Mamen application is data free. Anything you do from Mamen app while app is open will not be charged. Mamen app will not exhaust data.

You will be charged for calls or SMS made to any eligible short codes. Charges will be deducted from the main RB balance.

YES

This feature is not recommended. Mamen is currently designed to work best on devices.

Simply send an SMS to 444 with ‘PKG STD’. Package change is allowed 2 times per month.

New app feature whereby any mamen user can invite non-mamen user to sign up (Dhiraagu customer) via a unique referral code

When an existing mamen user- A shares referral code from the app to another non- mamen user B, and if the user-B signs up to Mamen using referral code, both users will get free ‘Bonus data’.

Referral code can be seen from the mamen app profile tab by clicking ‘Refer a friend’ button

During the sign-up process from the mamen app, a splash screen on the app will open where customer have to scan QR or type in the alphanumeric code during sign-up process

• Bonus data awarded to both referrer and referral (new signup) upon successful sign up
• Get a chance to be on the ‘referral leaderboard’ amongst top 10 referrers

500MB for the referrer for each referral acquired & 1GB total for new sign up referral

Any Mamen user can refer up to maximum of 7 referrals

The unused bonus data added to next referral bonus accumulated and the latest expiry will be assigned.

• Once successful referral sign up is done, both users will get an SMS notification with bonus data information.
• Mamen app – home tab will show available ‘bonus data’ with expiry

My referrals section lists the number referral sign up acquired by that user. It also shows the type of referral acquired by color code: red - mamen SIM kit sign up, green - migration referral and blue - MNP referral

The leader board shows the global top 10 referrers and their number of referrals acquired. Furthermore it will show the user’s own ranking with respect to all the mamen user referrals.