FAQs

No, you must connect your line first

Yes, you can change to Amilla Postpaid via Dhiraagu App

Yes, you can visit to one of our Customer Service Centres and apply for Amilla Postpaid.

Yes, visit one of our Customer service center and apply for Amilla Postpaid.

You cannot change the package within same month of resuming service from barring and travel suspension. You will be able to change package next month.

Yes

Your postpaid package can be changed only once a calendar month.

No

Any unused balance will be canceled at the end of the month.

NO. Until you make any changes

Your existing package allowance will remain the same and the allowance awarded for the changes will be prorated based on the date of the change.

When changing plans, a rebate will be given for the existing plan, and new changes will be prorated.

If you are changing from the old postpaid plan existing addons will be removed except for some promotional allowances eg: handset allowance

If you are changing within the Amilla Postpaid plan, rebate will be given for the existing plan and proration will happen for new changes.

Any rate/bundle changes will be communicated.

Yes, if you changed your postpaid package from “Postpaid 350, Postpaid 750, etc..” you can revert during the promotion period.

Yes, you can even if you have a device installment plan.

Once bundle minutes are exhausted, voice usage will be charged at the rate of 0.90 Laari/min

It will work same as all other Amilla Add-ons. Will be charged fully and awarded fully for the ongoing month and will be removed for the next month.

All calls to Dhiraagu numbers will be consumed from "Voice +" and calls to other networks will be consumed from the "AllNet" voice minutes configured in the plan.

Once FUA is exhausted, voice usage will be charged at the rate of 1 Laari/min

Your allowance and charge will be prorated.

Yes, you will be charged as per IDD rates

Your general allowance will be consumed and throttled in case of no allowance

IDD addons for the following countries. if any other countries normal IDD will be charged. IDD service needs to be activated to make IDD calls.

Eligible Countries: Singapore, Thailand, Pakistan, Indonesia, UK, USA, Canada, Australia, China &India

IDD service can be activated via Myaccount or visit one of our Customer Service Centres.

You will be charged as per the normal IDD rates

Any customization can be done once a month.

Any customization can be done once a month including IDD Add-on

IDD service needs to be activated to make IDD calls

Any customization can be done once a month

Yes, you can purchase boosters available in the App and from USSD.

When changing plans, a rebate will be given for the existing plan, and new changes will be prorated.

No, you will not have to pay any additional deposit to change presets. Customization can be done within the spending cap limit.

Your call will be disconnected once the IDD FUA is exhausted. You have to call again and will be charged at the IDD PAYG rate.