FAQs

Dhiraagu customers on (prepaid, postpaid, mamen or FLEX) have to visit the dedicated web page gamehub.dhiraagu.com.mv and click the links for weekly or the monthly subscription offers. Enter mobile number and PIN to subscribe. Each subscription plan has a free trial option.

7 days for monthly plan and 2 days for weekly plan.

Customer will be automatically subscribed to plan unless he/she has unsubscribed during the free trial period.

A single mobile user is eligible for the free trial only ONCE. After trying free trial, the user have to officially subscribe to enjoy GameLoft games on Gamehub. Only exception is if ownership of the mobile number is changed, in which case, user can try the free trial again or subscribe as a new user.

A welcome SMS with subscription information is sent to the customer. The SMS will have the link to the Gameloft portal. It will also have a link to unsubscribe anytime.

Yes. Customer will get a SMS notification 2 days prior to the next subscription period. In this notification SMS, customer have the option of unsubscribing.

Yes. Customer will get a SMS notification on the day of renewal. In this notification SMS, customer have the option of unsubscribing.

Users can visit the Gamehub portal through the his/her mobile’s web browser by clicking the dedicated link provided in the subscription SMS.
Users have to enter phone number and PIN on each re-visit. Android users have the option of Gameloft APP that can be downloaded from the portal.

App will be available to active subscribers only and Android only. Users can ONLY download app by visiting the Gameloft web portal and clicking the pop up button. The Gameloft Dhiraagu app cannot is not available on PLAYSTORE/APPSTORE.

NO. Gameloft games are mobile only and cannot be subscribed via desktop NOR games are downloadable or playable. Gameloft is accessible only on mobile handset and iPads.

Single MSISDN is limited to 3 device log-in at any given time. Most Gameloft games do support tablet devices. If it isn’t a message will be shown.

NO. A single mobile number is limited to only one subscription plan at any given time unless he is unsubscribed from that existing plan.

On active subscription renewals, prepaid will be deducted from core balance (if adequate) and postpaid will be billed in the next month. On postpaid, bill entry will be as ‘Gamehub subscription’

User can unsubscribe anytime. To unsubscribe go to ‘manage Subscription’ from the profile tab and CANCEL subscription. A link for unsubscribing is also available in the welcome subscrition SMS. Customers won’t be billed when unsubscribed and no auto-renewals or balance deductions after that.

A cancellation SMS will be sent to the customer. The SMS will have the link to the Gameloft portal as well the link to re-subscribe anytime.

Yes. However, free trial will not be available and user will be billed/charged accordingly.

The subscription will be active under the same MSISDN and will be billed/charged unless unsubscribed. Only exception is if MSISDN has disconnected or changed ownership, then user have to subscribe again as new.

Android: Games catalogue more updated and have more than 700+ games available to download on their device and play. Games are more versatile and graphically stunning. The Gameloft app option is currently available to android users.

iOS: games catalogue is less updated and up to ~300 games available with most games limited to HTML5 and JAVA graphics casual games. iOS version games can only be played/resumed within the portal and cannot download to the handset device. Gameloft App is not available for iOS users.

YES. Any subscriber is limited up to 3 devices only on either Android or iOS