FAQs

• Via Dhiraagu app
• Or https://portal.dhivehinet.net.mv/

You will be billed the rental of the package you have subscribed to, and any other additional booster addon you may have purchased.

General Use of the Internet for regular activities such as checking emails, social networking, chatting including video and voice calls, browsing, You Tubing, Non-heavy downloading of movies, etc., is referred to as “Fair usage”.

You can still upload/download, for no additional charge, even after the “Fair usage Allowance” is exhausted. However, your speed will be reduced to 2 Mbps or 5 Mbps depending on your selected package.

Sorry, the allocated “Fair Usage Allowance” for a given package cannot be increased. However, you can buy a booster for additional allowance.

No, you will not be charged extra even after your “Fair Usage Allowance” is exhausted. However, your speed will be throttled to 2 Mbps or 5 Mbps, till the end of the month.

Yes! You can carry forward any unused data of your Fibre broadband package. (ADSL packages are not eligible for for data rollover. For more information on Data Rollover, please click here.

You can change your ADSL package only once a month. Customers in Pro Unlimited packages (Fair-usage packages), can change their package to another Fair-usage package only at the start of the billing month.

No. Your monthly rental and applicable allowance will be prorated and you will be charged only for the days that you are using the service. Eg: If you apply for the service on the 15th of the month you will be charged only for the remaining 15 days and your allowance as well will be adjusted accordingly.

No, you will not be charged full month payment. Your rental will be prorated and charged and the new package that you requested for will also be prorated and charged for the remaining days of the month.

Your rental (old package) will be prorated and charged and also if you're changing to a new package, the new package rentals will be prorated and charged.