General Use of the Internet for regular activities such as checking emails, social networking, chatting including video and voice calls, browsing, You Tubing, Non-heavy downloading of movies, etc., is referred to as “Fair usage”.
You can still upload/download, for no additional charge, even after the “Fair usage Allowance” is exhausted. However, your speed will be reduced to 2 Mbps or 5 Mbps depending on your selected package.
No, you will not be charged extra even after your “Fair Usage Allowance” is exhausted. However, your speed will be throttled to 2 Mbps or 5 Mbps, till the end of the month.
Yes! You can carry forward any unused data of your Fibre broadband package. (ADSL packages are not eligible for for data rollover. For more information on Data Rollover, please click here.
You can change your ADSL package only once a month. Customers in Pro Unlimited packages (Fair-usage packages), can change their package to another Fair-usage package only at the start of the billing month.
No. Your monthly rental and applicable allowance will be prorated and you will be charged only for the days that you are using the service. Eg: If you apply for the service on the 15th of the month you will be charged only for the remaining 15 days and your allowance as well will be adjusted accordingly.
Full month rental for your existing package will be charged at the beginning of the month and you will be eligible for the full allowance of that package. If you change the package during the month, monthly rental and allowance for the new package will be prorated.
