FAQs

5G Router device and SIM card for activation.

Customer can purchase a postpaid or prepaid package and the first activation to be done at the CSC center (Dhiraagu Head Office).

• Postpaid customers are billed on the subscribed package on a monthly basis.
• Prepaid packages are non-recurring and customers will have to activate the package via SMS to (343) or by using Dhiraagu App.

Simply by sending an SMS to 727 with keyword 'BAL' or using Dhiraagu App.

• Postpaid Customer can change the packages once a month. The initial packages should be set by one of our customer care representative at Dhiraagu Head Office CSC. To change the package use ‘Dhiraagu App’ or SMS 343 with keyword.
• Prepaid Customers can change or add new packages multiple times based on the balance available. Customers should recharge and SMS 343 to subscribe to the package or can use Dhiraagu App. Reload services are available via Dhiraagu App quick top-up (login first), reload services via shops and QR (postpaid to prepaid recharge service via App and SMS)

Customers must submit the application form (available in the Download Centre) with disconnection option ticked and submit via email to [email protected]

Huawei Self-care Portal of the device can be accessed via //192.168.8.1 on any browser.
Customer can self-manage device settings and prepaid customer has the option to send SMS to subscribe to 5G Turbo packages.

a) Customers can enter their number (MSISDN) to Dhiraagu app directly.
b) Then Check SMS OTP received to the Huawei portal.
c) Then log-in to Dhiraagu app to check plan, subscriptions, or usage.