Postpaid Customer can change the packages once a month. The initial packages should be set by one of our customer care representative at Dhiraagu Head Office CSC. To change the package use ‘Dhiraagu App’ or SMS 343 with keyword.
Prepaid Customers can change or add new packages multiple times based on the balance available. Customers should recharge and SMS 343 to subscribe to the package or can use Dhiraagu App. Reload services are available via Dhiraagu App quick top-up (login first), reload services via shops and QR (postpaid to prepaid recharge service via App and SMS)
Customer will have to submit a disconnection request via their 'MyAccount' services. If customer does not have 'MyAccount', they can sign up by using any of their existing Dhiraagu service number or, service number of the 5G Turbo device.
Huawei Self-care Portal of the device can be accessed via //192.168.8.1 on any browser. Customer can self-manage device settings and prepaid customer has the option to send SMS to subscribe to 5G Turbo packages.
a) Customers can enter their number (MSISDN) to Dhiraagu app directly. b) Then Check SMS OTP received to the Huawei portal. c) Then log-in to Dhiraagu app to check plan, subscriptions, or usage.
