FAQs

• A valid ID card (for locals) or passport (for foreigners),
• Proof of last paid bill (if your number is a postpaid)
• Signed MNP Application form
• Your preferred Dhiraagu Plan application(Prepaid or Postpaid)

If all the criteria are met, your number will be switched to Dhiraagu within two working days, which excludes weekends and public holidays.

You will receive a SMS with the rejected reason. After clearing the rejected reason, reach any of our customer service touch points and we will reprocess your application, given that your UPC is not yet expired. If your UPC is expired, you will have to resend a SMS to 234 with the keyword “PORT”.

Apart from the various bonuses and benefits available to all Dhiraagu customers, you'll stand a chance to enroll as a Dhiraagu Elite club member, if you sign for postpaid 750 or above.