FAQs

Need an answer for your questions? Let us help you here.

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International Roaming

Upon reaching your destination & switching on your mobile phone, it will automatically detect and connect you to the most suitable mobile network in that country (Provided your handset is in “automatic network selection” mode).
If your handset still shows “no service”, please change the network selection setting from “automatic” to “manual” and choose any available network from the list displayed.

FAQs

International Roaming

How do I use roaming?

What is Roaming?

Why are roaming charges in general, more expensive in the Telecoms industry?

Why are roaming rates typically higher than local charges?

What’s different about postpaid & prepaid roaming?

Will my postpaid credit limit work when on roaming?

How do I subscribe to roaming services?

Why do my roaming charges appear on my bill later than normal charges?

Why am I charged for receiving calls?

What is a “Welcome SMS”?

Why do I need to be careful about data roaming?

Where can I use roaming services?

What if I don’t want to use data roaming, but use voice & SMS when roaming (postpaid)?

Why am I not able to use data roaming with prepaid subscriptions?