FAQs

We are afraid that only Debit/Credit card payments will be open for online orders.

You may select your preferred collection point from any of Dhiraagu’s Regional Customer Service Centers. However please allow us 7 to 14 days to deliver your device to the preferred CSC. We will ensure that you get your device at the earliest within the time frame. We are afraid that we will not be held responsible for any delays in delivering the device to our Regional Customer Service Centers.

Only the registered owner of the Service can sign the 12-month installment contract.

We are sorry. The Pre-Booking is nontransferable. If a customer was unable to make pre-bookings prior to expiry of the pre-booking period, we will be opening the option for customers to purchase a device after the launch date, depending on stock availability.

Free data will be provided to the Mobile number (Contact number) you have specified during your Online order. We will not be able to change the number once you have submitted your order.

We are afraid, the Billing number cannot be changed during the contract period.