Our response to support our community - About us

The impact COVID-19 is having on individuals, businesses and communities are unprecedented as we all fear for our health and that of our loved ones due to the spread of the virus. This is a very challenging time for all of us as the pandemic situation develops globally.

Our thoughts and prayers go to all those who have been affected across the globe and to those professionals working in the frontline. We admire the tremendous work being done by the health professionals and relevant authorities who are working tirelessly.

We are hopeful that by working together we all can overcome this situation. Our key priority remains to ensure the health and safety of our employees, customers and the wider community, as we respond to COVID- 19. We also understand the importance of our role as your communications and digital service provider especially during this crucial time when you need us the most.

We will continue to update this page and keep you informed about the steps we are taking to assist and support our community.

Keeping our Customers Connected

Taking Care of our Employees

Supporting Government and Authorities

Community Outreach

Supporting Remote Education

Keeping our Customers Connected

Our customers are at the heart of what we do. We are committed to help our customers across the nation and to keep them connected throughout the COVID-19 pandemic.

We have established our business continuity plan to ensure that our network remains fully operational and vital services are uninterrupted especially at a time when the usage of our network is higher than ever before. Our teams have been equipped to continue working remotely and access necessary systems to operate, manage and, provide support to any critical issues to assure continuity of service and minimise any interruptions. Similarly, with remote working arrangements, our support teams will be attending to customer queries and providing support via online chat, digital channels and 123 call centre throughout the day. Our technical support teams will work abiding with the guidelines of Health Protection Agency (HPA) when they are required to make any visits to customer premises.

As workforces are shifting to remote working, students transitioning to virtual education and as public are encouraged to stay home, we are offering extra data allowances and discounts to help our customers.

As part of our efforts, we have;

May 2021
Free Data for Dhiraagu Fixed Broadband and Mobile Customers
To award 30% extra Free Data to our Home Fixed Broadband customers across the nation for the month of June 2021.
To award 25% to 200% extra Free Data to our Dhiraagu Postpaid and Dhiraagu Amilla Postpaid customers for the month of June 2021.
To award 30% Extra Allowance to Postpaid Data SIM customers for the month of June 2021.

FREE extra data on Boosters and Bundles activated
To award Double Allowance on boosters on Fixed Broadband Boosters until 30 June 2021.
To award Double Allowance on boosters to Mobile Postpaid Customers until 30 June 2021.
To award 50% extra allowance on Prepaid Combo plans and 200% Extra Allowance on Mini Data Add-ons valid for 30 days from activation till 30 June 2021.
To award 30% Free Data Allowance to Dhiraagu Prepaid LTE Broadband customers on packages activated valid till 30 June 2021.
To award 100% Extra Data allowance on LTE Broadband Boosters till 30 June 2021.
To award 30% Extra Data for Data Add-ons activated on Prepaid Data SIM till 30 June 2021.
To award 100% Extra Data allowance on Data SIM Boosters till 30 June 2021.
To award 50% Discount on Mamen Add-Ons till 30 June 2021.
June 2020
To award 50% to 140% Extra Data allowance to all our Home Fixed Broadband customers across the nation for the month of June.
To award 50% discount on all Home Fixed Broadband Boosters until 15 June 2020.
To award 50% Extra Data to Prepaid Customers upon purchase of monthly data bundles for the month of June and 50% discount on VOICE15 ADD-ON.
To award 50% discount on Data Boosters for LTE Broadband Customers until 15 June 2020.
To award 50% to 75% Extra Data to Postpaid Customers with inclusive data for the month of June.
To award 50% discount on Data Boosters for Postpaid Customers until 15 June 2020.
To award 20% Extra Data to Mamen customers on purchase of all Mamen Data Add-ons until 15 June 2020.
May 2020
We have implemented measures to help customers facing economic challenges by providing payment extensions and payment plans. Customers can request for bill extensions here.
April 2020
Awarded 50% to 140% Extra Data allowance to all our Home Fixed Broadband customers across the nation for the month of April and May.
Awarded 50% discount on all Home Fixed Broadband Boosters for the month of April.
Awarded 50% Extra Data to Prepaid Customers upon purchase of monthly data bundles for the month of April and May.
50% discount on Data Boosters for LTE Broadband Customers.
Awarded 50% to 75% Extra Data to Postpaid Customers with inclusive data for the month of April and May.
March 2020
Awarded 30% Extra Data allowance to all our Home Fixed Broadband customers across the nation for the month of March and April.
Awarded 50% discount on all Home Fixed Broadband Add-ons for the month of March and April.
Offered FREE 10GB Data Internet Booster for all Home Fixed Broadband customers.
Awarded 25% discount on monthly rentals on Biz Fixed Broadband and Guesthouse Internet packages for the month of March and April to assist SMEs.
Awarded Additional Data to Postpaid Customers with inclusive data for the month of March and April.
30% Extra Data allowance for Prepaid Customers upon purchase of monthly data bundles and 50% discount on VOICE15 ADD-ON.
Awarded 50% discount to youth segment on Mamen for Data Add-on purchases during the month of March.
Special discount is offered on DhiraaguPay to reduce merchant commission and encourage customers to carryout cashless transactions and minimize or avoid physical contact.

Taking Care of our Employees

Our employees play the most important role in ensuring continuity of service to customers.

We have implemented several measures including health and safety guidelines for our employees, providing items required for personal hygiene to our teams, including at all touchpoints in Dhiraagu Offices and all our Regional Operation Centres.

Following are some of the key initiatives we have implemented;

Awareness sessions to all employees by Health Professionals along with dedicated sessions to Customer Services Teams.
Advising and reminding all staff to follow the guidelines issued by HPA.
Utilized digital channels such as our Intranet, E-Learning online platforms and TV screens to communicate awareness messages and guidelines.
Issued Remote Working, General Travel Advisory and Workplace guidance.
Introduced a COVID-19 Employee Helpdesk Hotline for all staff queries.
Facilitated items required for personal hygiene at all touchpoints in Dhiraagu Head Office and all Regional Operation Centres.
Availability of face masks and sanitizers to all staff.
Followed the guidance of authorities to equip our staff with the recommended safety suites to be used when visiting any sensitive area.
Frequent cleaning and disinfecting of all high contact areas at the workplace.
Rolled out remote collaboration tools to assist with remote working, to avoid physical meetings and maintain social distancing.

Supporting Government and Authorities

We are there to support the Government of Maldives and all relevant authorities who are tirelessly working to help the nation.

Below are some of the collaborative efforts:

Assigned a dedicated team to offer technical consultancy and fast response to provide assistance to COVID-19 task force and relevant authorities.
Established the HPA toll-free number 1676 to enable all calls to the hotline in our network free of charge across the nation.
Established a WiFi set up for Ministry of Health to assist their operations in K. Villivaru Quarantine facility.
Provided DhiraaguTV Service for Emergency Operations Centre of National Disaster Management Authority.
Donated mobile phones and connectivity for Maldivian Red Crescent (MRC) to carry out their awareness and outreach work in Atolls.
Helped establish the Psychosocial Support Centre by MRC through our Cloud Voice service.
Partnered with Ministry of Communication, Science & Technology to enable FREE Access to Government Network for Civil Service Employees.
We have supported with the setup of Addu COVID-19 Emergency Operations Centre by providing our CloudVoice solution and Fiber Internet to facilitate their contact centre service and taskforce operation.
To provide an ease for the staff and people at the quarantine facilities, we are awarding 10GB Free mobile data.
We are supporting Ministry of Health by donating 15 COVID 19 Sampling Kiosks to contribute towards the protection of front line health care professionals, reduce the usage of PPE and enable safe testing for COVID-19 in Maldives.
We established the toll free number 1421 for Ministry of Gender, Family and Social Services to facilitate the call centre service by the Ministry to enable public enquiries and support on social issues in relation to COVID 19.
We have provided internet setup and support for quarantine Facility in Kulhudhuffushi and Fuvahmulah.
Supported the Maldivian Red Crescent with free toll-free service for their Psychosocial Support Helpline 1425 and Migrant Support Helpline 1458, in order to enable psychosocial support to the public and to reach the migrant community who are facing hardships during the pandemic.
Provided free internet connectivity to support Vaccination teams at Villimale’ Youth Centre.
Provided free internet connectivity to Hulhumale’ Hospital to offer Wifi to patients admitted in the hospital for COVID 19, so that they can be connected to their loved ones.
Supported the Kulhudhuffushi Habour Monitoring Desk by providing connectivity to the facility established to monitor the traffic of people going in and out of Kulhudhuffushi.
Provided free internet connectivity to support Vaccination teams at Social Centre, Hulhumale' Flu Clinic, National Art Gallery and Villimale’ Youth Centre.

Community Outreach

Awareness on COVID-19 and how to stay safe is very important to help protect our community. To ensure key messages are effectively delivered to the public, we have used our digital communications and outdoor advertising mediums to create awareness together with HPA and Maldives Red Crescent.

We have also been encouraging our customers to opt for our digital platforms when using our services and practice social distancing as per the advice given by HPA and relevant authorities.

We have taken the following steps to ensure key messages are effectively delivered to the public:

Delivered awareness messages endorsed by HPA in Dhivehi, English and Bangla by replacing our out of home advertisement boards at 36 locations.
Used our digital screens to broadcast awareness messages in all our Customer Service Centres across the nation.
Assisting HPA to send out regular broadcast messages and key updates to our entire customer base via SMS.
Encouraging customers to avoid crowds by using Dhiraagu MyAccount and Mobile App for bill payments and service applications to make the most of our digital channels.
Leveraging all our digital channels, social media and DhiraaguTV by developing awareness visuals and videos to push key messages.
We supported ARC Aid programme to provide food packages to some of the most vulnerable children and their families affected by COVID 19 situation across Maldives.
We have assisted Maldivian Medical Association by providing support to the Mobile Medical Response Team to continue their online consultations work.
We're supporting UN Women conduct a Rapid Assessment Survey on the consequence of COVID-19 across countries in Asia-Pacific to measure how the pandemic is affecting women and men differently.
Supporting Maldives Association of Travel Agents and Tour Operators (MATATO) and the National Boating Association's (NBAM) Food Support Programme that provides meal packages throughout the holy month of Ramadan, Fitr Eid and the 6 days of Shavval to locals and foreigners affected and displaced due to the COVID-19 pandemic.
Partnered with ARC Maldives for Eid Al Fitr to support the ARC Aid food support programme for some of the most vulnerable children and their families affected by the pandemic.

Supporting Remote Education

During the next few days, we will be implementing an exclusive Education Zone on DhiraaguTV to support both students and teachers to stay ahead at this difficult time.

To support the education sector we have:

Optimized the network and internet bandwidth for Maldives National University to support remote teaching.
Collaborated with the Ministry of Education and Hologo to support remote education by creating an Education Zone on our DhiraaguTV.
Provided free access to YES TV on DhiraaguTV where Ministry of Education is hosting tele classes, to ease data consumption for students. 
Provided extra data on residential fixed broadband packages to support students with remote learning.  
Provided FREE 5GB mobile internet data for 30 days to all students and teachers in collaboration with Ministry of Education.
To assist teachers and children with their remote education, we have introduced an Education Zone on DhiraaguTV for FREE for the next two months.