Technical Support Officer

Successful candidate will be working in Dhiraagu Head Office

  • Competitive salary
  • Performance related bonus
  • Medical benefits
  • Products and service related discount schemes
  • And much more!

Key Responsibilities:

  • Serve as the entry point for end-users and enter tickets into the tracking tool by receiving, recording resolving and/or escalating requests for service.
  • Ensure information is accurate, prioritized and assigned to a queue.
  • Follow all documented processes and procedures related to call handling, call escalation, data capturing,
  • closure and follow up procedures.
  • Responsible for communication with end-users to provide status, feedback, or general information regarding their request or inquiry for service.
  • Conduct end-user satisfaction surveys via phone and/or email and record results in the incident tracking
  • system/log,
  • Monitor trends in problems and questions and seek opportunities to improve support and training
  • processes

Person Specifications:

  • GCE 'A' Level / Diploma in a related field.
  • Strong knowledge of major operating systems [Windows, Linux) and familiar with browsers and office suites.
  • Knowledge of all major application in the lS department including Oracle billing systems
  • Ability to work under pressure.
  • Ability to work with other departments.
  • Excellent written and verbal communication skills.
  • Strong analytical and problem solving skills.
  • Able to work under pressure, long and during odd hours, ability to work on shift duties.

Please state the job title as the subject when applying for the post.

Bring your CV & attested academic certificates when you come to the interview.

Application Deadline:

  • 30 July 2020

*Only short-listed candidates will be notified