Dhiraagu eSIM

eSim is advanced technology which replaces the traditional SIM card, eliminating the need to carry around physical SIM cards. 

Simply activate an eSIM and select the SIM profile you want to use. 

Separate personal and business lines or add an additional line when you travel internationally with the dual SIM feature on your device.

Get your eSIM activated on Dhiraagu.

If you’re an existing Postpaid or prepaid  customer, you can change from a physical SIM to an eSIM by simply loggin into your Dhiraagu App.

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The eSIM comes with a one-time charge of MVR 30, if you’re transferring from a normal SIM to an eSIM. 

eSIM will work only with handsets that support eSIM. Please check your mobile handset brand website to see the list of eSIM capable handsets.

Dhiraagu eSIM is now available for the following eSIM enabled devices.


  • GET STARTED
      Before you start eSIM activation process:
    • Please ensure that you are connected to a strong & Stable Wifi connection.
    • Once the QR Code is sent, your Service number will be deactivate.
    • Follow the steps below on how to get your eSIM activated.



    • To Activate:
    • Simply log in to Dhiraagu App via MyAccount login OR OTP.
    • Click on the Mobile number you wish to activate eSIM.
    • Click On the banner to start eSIM activation.
    • Verify your mobile number, email ID and OTP Code
    • You will recive a unique QR code.

  • HOW TO ACTIVATE eSIM








  • HOW TO DELETE eSIM PROFILE
    If you want to change your device to a new one, to pass it to someone Or Sell the device, please ensure that you delete your eSIM profile form the device.

    Also ensure that all personal content including images, videos, messages, etc. are deleted and the device is reset to factory settings. After you delete your profile, request for a new QR code from Dhiraagu, via the app. Follow the process detailed in the user manual of your new handset to activate your eSIM with a QR code.


  • FAQ
    • 1. What is an eSIM?
      An eSIM, or ‘Embedded SIM’, is the latest technology in SIM cards where the SIM module is embedded in the mobile device. Traditional SIM cards can easily be swapped out of a phone, whereas an eSIM cannot be removed.
    • 2. How can I get an eSIM?
      If you are an existing customer, you can easily upgrade to an eSIM. With a supported handset, simply log into Dhiraagu App and activate your eSIM with your existing number.

      If you wish to activate a new number, log on to www.dhiraagu.com.mv/eSim and choose your preferred plan to activate a secondary number.
    • 3. Can I use any handset with my eSIM?
      Your eSIM will work only with handsets that support eSIM. 

      At this present, the iPhone XR, iPhone XS and iPhone XS Max, iPhone 11 and Pixel 3 support eSIM. You also need to ensure that you are using the latest software version that enables eSIM.
    • 4. If I have an eSIM, can I use the physical SIM (different Mobile numbers) and eSIM at the same time?
      You can use one physical sim and one or more eSIMs on an eSIM enabled device. Both of your phone numbers can make and receive voice calls and send and receive SMS. However, your Phone can only use one cellular data network at a time.
    • 5. What shall I get when I request for an eSIM?
      When you request to transfer from an existing SIM to an eSIM, you will receive an email with the QR Code. This QR code will be valid till 48 hours, which you will have to scan and download the eSIM profile to activate your number. If the QR code has expired, you will require to start the eSIM activation process again to get an eSIM. 

      Please keep this safe. We recommend that you also keep an electronic copy of this for your records, especially if you have accidently deleted the eSIM profile from your handset.
    • 6. How do I activate my eSIM using the QR code?
      After you receive the eSIM QR code from Dhiraagu, please refer to the user guide of your handset to see how you can download the eSIM.

      Typically, you would need to go to the phone settings and activate the cellular plan option. Once that’s done, the phone will prompt for the camera to be activated (or open the camera automatically). Then you have to scan the QR code and follow the instructions that appear on your screen.

      Once the eSIM is activated, you will get a confirmation message.

      Important: When you are trying to activate the eSIM, please ensure that your device is connected to a Wi-Fi network and you should have the latest iOS 12.2 on their devices for the eSIM to work.
    • 7. How long will it take to activate the eSIM?
      Your eSIM activation will take few minutes. If you run into an error, you can always start over. Please ensure that you are connected to a strong Wifi connection.
    • 8. What should I do when I want to use another eSIM handset?
      When you are moving from one eSIM handset to another ensure that the eSIM profile is deleted from your handset. Refer to the device's user manual to see how you can do this. After you delete your profile, request for a new QR code from dhiraagu.
    • 9. What should I do if I want to use another handset with a normal SIM (non eSIM device)?
      To use a non-eSIM device, you need to first transfer your eSIM to a physical SIM by visiting Dhiraagu. 

      Ensure your eSIM profile is deleted from the other device before a physical SIM is requested.
    • 10. What should I do when I have to replace the handset due to a fault?
      Ensure that the eSIM profile is deleted from your handset. Refer to the device’s user manual to see how you can do this.

      After you delete your profile, request for a new QR code from Dhiraagu. Follow the process detailed in the user manual of your new handset to activate your eSIM with a QR code.
    • 11. What should I do when I am selling or changing my device?
      Ensure that the eSIM profile is deleted from your handset. Refer to the device’s user manual to see how you can do this. After you delete your profile, request for a new QR code from Dhiraagu.
    • 12. What should I do when I accidentally delete the eSIM profile on my device?
      If you have accidentally deleted the eSIM profile, and you have received the notification that your profile has been deleted, simply log into Dhiraagu app and you can request to resend the eSIM you have activated.
    • 13. Will I be able to use eSIM while I am roaming?
      All services should work seamlessly, like the normal SIM, including national and international Roaming.
    • 14. What should I do if the Wifi fails while I an activating the eSIM?
      In case your activation has failed, ensure that you have a steady WiFi connection and use the QR code provided to start the activation process as defined by your handset vendor.
    • 15. Will I be able to use customer care self-service menu on eSIM?
      Unfortunately, Customer Service Self care menu will not be available when you move from the normal SIM to eSIM.
    • 16. How many eSIM connections can I have on my handset?
      This is a device memory feature. Although the handsets should support 10 profiles, we recommend that you check the user guide of your device as it may vary from one device to another.
    • 17. I am unable to activate my eSIM?
      Please ensure:

      You are connected to a WiFi or data network.
      You should have the latest iOS 12.2 on their devices for the eSIM to work
    • 18. I am unable to activate my eSIM on Pixel devices?
      To activate eSIM on Google Pixel Phones, you will have to follow the initial steps first.

      Navigate to Settings> System> Advanced
      Select Developer Options
      If developer option is not available, navigate to Setting> About Phone> Tap the Build number 7 times. Now tap the back icon
      Go to Settings Select System>Advanced>Developer Option
      Ensure that the Developer Options switch (Upper right) is turned no.