Dhiraagu is pleased to announce the following changes to the DhiMobile deposits effective 17 February 2002.
Customer Deposit Policy | Existing | NewIDD | Rf 1,000 for all deposit customers. | No deposit required for customers who have paid all bills on time over the last 6 months.
Disconnection for exceeding deposit level | Deposit increased in Rf 500 increments or monthly bill paid before service reconnected. | Customers who have not exceeded deposit level in the last 6 months can pay the interim bill and service reconnected with no deposit increase.
Refund | On request, for customers who have paid their bills on time for the last 12 months. | Automatic refund for all customers who have paid their bills on time over the last 12 months
International Roaming | Rf 5,000 No deposit required for customers with average monthly bills over Rf 500 and paid all on time over the last 12 months. | Rf 2,500 deposit for customers who have paid all bills on time over the last 12 months.
Dhiraagu CEO, Keith Wilson said, "These changes show Dhiraagu is listening to customer feedback and making the DhiMobile service easier to use."
Customers with any queries can call 123 FREE (24 hours a day, 7 days a week) or email
[email protected].
Issued by:Ahmed Shaafiu
Marketing Manager
Phone: 3311450
