• 16 November 2004
    DhiMobile Service Will Improve Significantly Over The Next 3 Weeks
    Dhiraagu is pleased to inform our customers that the majority of the difficulties relating to congestion experienced by our DhiMobile customers will be solved and the service quality will improve significantly over the next 3 weeks.

    The recent degradations of the DhiMobile service were due to two reasons:

    Firstly, due to unavoidable delays in the delivery of critical equipment, Dhiraagu was unable to complete some of the planned network upgrades in time for the busy period during the holy month of Ramazan. As in previous years, the customer numbers and their usage levels increased considerably during this Ramazan, creating abnormally high "peaks" especially in the evenings resulting in network congestion.

    Secondly, due to a technical problem with the Pre-Paid Easy Recharge during the middle of Ramazaan, tens of thousand of calls were made everyday to 151 and 152 for Pre-Paid account recharging and checking the account balance. This unplanned additional load further aggravated the situation at a time the network was already being heavily used.

    Dhiraagu is pleased to inform our customers that we have now received some of the network equipment and the rest will arrive in Male' shortly. Over the last few days, some of the existing mobile base stations in Male' have been upgraded while several more will be upgraded and a number of new base stations installed over the next 2 to 3 weeks.

    Dhiraagu is also pleased to inform our customers that the Easy Recharge service is now back to normal so that Pre-Paid customers can again recharge their accounts using the free text message instead of calling 151.

    Dhiraagu CEO, Ismail Waheed said, "I deeply regret the inconvenience our customers had faced over the last weeks and wish to assure that everything possible is being done to bring the service back to normal as soon as possible. As always, our priority is to deliver a quality service to our customers and although the Male' network upgrade project will be fully completed by the end of this year, I am confident that our customers will be able to see a significant improvement in the DhiMobile service by early December."

    Customers with any queries can call 123 FREE (24 hours a day, 7 days a week) or email [email protected] .

    Issued by:
    Ahmed Shaafiu
    Manager Marketing
    Phone: 311450
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