We will be carrying out an enhancement work on our business support system, which is scheduled to take place from 31 January to 3 February 2019.
During this period, customers can continue to enjoy using Data, SMS and Voice call services. However, the following support services will be interrupted.
• Bill payment services from all channels will not be available from 31 January till 3 February 2019. We would like to assure our customers that during this period services will not be disconnected due to overdue bills.
• Services from the following channels will not be available from 0000hrs of 31 January to 2359hrs of 1 February 2019.
- Customer Service Centres across the Nation
- Partnershops across the Nation
- Dhiraagu Online Services
- MyAccount on Dhiraagu Website
- Dhiraagu App
- Mamen App (Building mobile plans and Take-back function)
- Dhiraagu Pay
- Self Care Channels (SMS and *123# service)
• Prepaid Reload and Recharge services will not be available from 0000hrs to 2359hrs on 1 February 2019.
We apologize for any inconvenience this may cause to our customers. We are working to provide you with the best service and a superior digital experience.
Issued by:
Dhiraagu Marketing Communications & Public Relations