We will be carrying out an enhancement work on our business support system, which is scheduled to take place from 31 January to 3 February 2019. 

During this period, customers can continue to enjoy using Data, SMS and Voice call services. However, the following support services will be interrupted.

• Bill payment services from all channels will not be available from 31 January till 3 February 2019. We would like to assure our customers that during this period services will not be disconnected due to overdue bills.

• Services from the following channels will not be available from 0000hrs of 31 January to 2359hrs of 1 February 2019.  

- Customer Service Centres across the Nation

- Partnershops across the Nation

- Dhiraagu Online Services 

- MyAccount on Dhiraagu Website

- Dhiraagu App

- Mamen App (Building mobile plans and Take-back function)

- Dhiraagu Pay

- Self Care Channels (SMS and *123# service) 

• Prepaid Reload and Recharge services will not be available from 0000hrs to 2359hrs on 1 February 2019. 

We apologize for any inconvenience this may cause to our customers. We are working to provide you with the best service and a superior digital experience.

Issued by:

Dhiraagu Marketing Communications & Public Relations