Dhiraagu wishes to advise all our DhiMobile customers that in order to enable the billing of the upcoming GPRS and MMS services, a major upgrade to the mobile billing system will be carried out from 0600hrs on Friday, 1 October 2004 to 0600hrs on Monday, 4 October 2004.

Dhiraagu wishes to advise all our DhiMobile customers that in order to enable the billing of the upcoming GPRS and MMS services, a major upgrade to the mobile billing system will be carried out from 0600hrs on Friday, 1 October 2004 to 0600hrs on Monday, 4 October 2004. During this period:

• Dhiraagu will not be able to connect new Post-Paid customers, activate or deactivate any value added services, replace Post-Paid or Pre-Paid SIM cards.
• Dhiraagu will not be able to accept payments for Post-Paid bills.
• The mobile e-Bill, Online Bill Enquiry (131) and SMS Bill Enquiry services will not be updated.
• Post-Paid deposit customers who reach their deposit limit will not be automatically disconnected; instead, their service will be disconnected once the billing system is fully back to normal on Monday morning.
• Pre-Paid customers who recharge their account after it is suspended will not be able to receive incoming calls immediately.

However, all calls made by DhiMobile customers will continue to be billed correctly during this time.

Dhiraagu apologizes for the inconvenience caused to our customers by this unavoidable service interruption and assures all our customers that every effort will be made to minimize the duration of the interruption and to restore all the services back to normal as quickly as possible.

Customers with any queries can call 123 FREE (24 hours a day, 7 days a week) or email [email protected].


Issued by:
Dhiraagu Marketing Department