• 02 December 2008
    Enhancements to Dhiraagu Call centre 123
    We are pleased to advise our customers that enhancement work on Dhiraagu Call Centre 123 is nearing completion.

    This will enable us to further improve our overall service for customers by reducing the call waiting time through the use of the automatic response system providing information on frequently asked questions. As such, customers’ billed amounts and other similar information can be obtained without having to talk to a live agent.

    The resulting efficiency in call handling frees up more time for our staff, who in turn will be able to attend to more customer queries. This will no doubt be an advantage to customers who prefer to find out more on our various services and clarify billing issues by talking to our skilled staff.

    In order to implement the necessary changes to our call answering system, it is necessary to interrupt our 123 services just after midnight tonight, from 00:30am, and we expect to complete the work by 01:30 am.

    Please accept our apologies for any inconvenience you may experience due to this service interruption, which we will keep as brief as possible.

    Dhiraagu is constantly seeking ways to further improve our services, and this work on our Call Centre is one in a series of enhancements being carried out in response to our customers’ feedback.

    Mohamed Mirshan Hassan
    Manager Marketing Communications and Public Relations
    Phone: 3311336
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