Technical Support Officer
Successful candidate will be working in Dhiraagu Head Office.
  • What will you be doing?
    IT technical support officers monitor and maintain the computer systems and networks of an organisation. You will be installing and configuring computer systems, diagnosing hardware and software faults and solving technical and applications problems, either over the phone or in person.
  • Who are we looking for?
    • Serve as the entry point for end-users and enter tickets into the tracking tool by receiving, recording resolving and/or escalating requests for service.
    • Ensure information is accurate, prioritized and assigned to a queue.
    • Follow all documented processes and procedures related to call handling, call escalation, data capturing,
    • closure and follow up procedures.
    • Responsible for communication with end-users to provide status, feedback, or general information regarding their request or inquiry for service.
    • Conduct end-user satisfaction surveys via phone and/or email and record results in the incident tracking
    • system/log,
    • Monitor trends in problems and questions and seek opportunities to improve support and training
    • processes
  • What's in it for you?
    • GCE 'A' Level / Diploma in a related field.
    • Strong knowledge of major operating systems [Windows, Linux) and familiar with browsers and office suites.
    • Knowledge of all major application in the lS department including Oracle billing systems
    • Ability to work under pressure.
    • Ability to work with other departments.
    • Excellent written and verbal communication skills.
    • Strong analytical and problem solving skills.
    • Able to work under pressure, long and during odd hours, ability to work on shift duties.

We’ll review your backgrounds against our needs, and should there be a good fit you’ll receive an invitation to a digital interview. So, please keep a lookout in your email!

You can check your application status by login in to career portal.
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