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Samsung S9 | S9+

The Camera that’s brilliant in the dark, and a phone with an uninterrupted display, the Samsung Galaxy S9 and S9+ will be available on Dhiraagu. Pre-order Now!

With our very special offer, enjoy FREE Bonus Data of 5GB/ Month for 6 months- Only on Dhiraagu! 

Features:

Learn More about the amazing features of Samsung Galaxy S9 and S9+ here.

    Quick Tips:

    Do remember to decide on your preferred color and memory size when you pre-order your Samsung Galxy S9 Or S9+.

    • We have made things convenient for you. To complete and confirm your online order, you will have to make an advance payment, and you will be able to make an online payment via our secure Online Payment channel.
    • Worried that you may not be able to visit Customer Service Centre at our Head Office? Worry not. We are delighted to arrange for you to collect your new Samsung phone from any preferred Dhiraagu Regional Customer Service Center. Please allow us 7 to 14 days to deliver your device to a Dhiraagu Customer Service Center that is closest to you.

    • Our Offers:

    * Prices indicated are inclusive of 6% GST.

    * Free Data: Free Data of 5GB / month for 6 months is awarded on the first week of each month.

    In addition to device monthly installment price, postpaid package monthly rental will be charged

    For the convenience of our customers we offer a 12-month installment contract offer available for local residential customers on our New postpaid packages, who meet the following criteria:       

          •
    Good credit history – In accordance with our credit policy the account should not have any outstanding amounts and no outstanding on any other service under the National ID card             
          •
    Customer should not currently be on an active payment plan, OR handset installment plan on the Service number applying       
          •
    Applicable for Dhiraagu Postpaid packages: Postpaid 350, Postpaid 550, Postpaid 750, Postpaid 1000, Postpaid Smart Premium, Postpaid Smart Premium Plus, Postpaid Smart Executive 1499, Postpaid Smart Executive 1999 & Gold Package 
          • Existing Postpaid Customers, minimum active duration on network: 6 months

    Terms of Contract:
          • Owner of the Service number would need to sign a 12-month contract at the time of device collection.
          • Ownership change, suspension of service, Port out and Change of Service to prepaid/ Flex package is restricted during the contract period.
          • Penalty for Early termination: Remaining Installments will be charged to the customer in full.
     


    * Prices indicated are inclusive of 6% GST 



  • Terms and Conditions
    Smartphone Devices and Plans You agree to the following Terms and Conditions for Smartphone Devices and Plans. A downloadable copy of the Terms and conditions can be found here.

    Refund Procedure for handset Devices:
    The following terms apply for Refundable Devices.
    • Should you wish to refund the advance payment/ full payment made, please follow the following steps.
    • Refunds are applicable if you have not collected the device from Dhiraagu. Refunds will not be applicable to unboxed phones/devices.
    • Refunds request Application will be processed upon receiving the completed Refunds request Application form with NID card copies attached, with the payment receipt. Application will be processed once Dhiraagu validates all information on the application form are correct and all required documents have been presented.
    • Incomplete application forms and mismatching information, will need to be re-submitted
    • Refund Request applications can be submitted via email to 123@dhiraagu.com.mv OR you may submit the application form to any Dhiraagu Customer Service Centers.
    • Application forms submitted via email or to Dhiraagu CSC’s will be processed during Dhiraagu Working hours.
    • Once Refund request is submitted and accepted by Dhiraagu, your device order will be cancelled and we will not be able to revert the refund process.

    Payment methods and Refunds: 
    • Online payments: 
    Customers who have ordered a device via online payment method, can request for refund by submitting the application form with NID cards and payment receipt attached with the form.
    • Full payment or Advance payments will be reversed to the account which the payment was made from. (Same account reversal ONLY)
    • Refunds will be made within 10 working days (excluding weekends and Holidays), from the date of receiving complete application forms and once Dhiraagu has validated the request.
    • Refunds request submitted after 12PM in the afternoon, will be processed on the following day.

    Walk-in payments: 
    • Customers who have ordered a device via walk-in payment method, can request for refund by submitting the application form with NID cards & Original payment receipt attached with the form either by emailing to 123@dhiraagu.com.mv Or by visiting any Dhiraagu CSC’s.
    • Cash refunds: Cash refunds are ONLY applicable to customers who made payment by walking in to Dhiraagu CSC.
    • Cash refunds will be processed within 10 working days from the date of application validated by Dhiraagu.
    • Cash refunds will only be processed during 9am-4pm during office working days. 
    Bank Transfer and Cheques: Customers have the option of Bank transfer or Cash cheque.
    • Complete the Bank and Account details on the application form.

    Samsung TV Promo: 
    • All dhiraagu Residential Mobile Customers who purchase a Samsung Galaxy S9 or S9+ during the promotion period are eligible for this promotion.
    • Winners will be selected via a lucky draw every week.
    • Weekly winners will be omitted from the next lucky draw upon being selected as a winner the previous week.
    • All outstanding on any dhiraagu service taken under the national identity card number of the winner should be cleared to be eligible for the prize.
    Winner should collect the Prizes before 31st August 2018




  • FREE Bonus
    Enjoy FREE Data bonus with every Samsung Galaxy S9 & Galaxy S9+,  purchased from Dhiraagu.

    Outright Pay customers:
    Dhiraagu Postpaid & Prepaid customers:

    • 5GB/month for 6 months- Free Data will be awarded on the 1st week of each month.
    • Free Bonus Data is awarded to the Dhiraagu Mobile number (Contact Number) provided during your order creation.

    12 Month Installment Contract Customers:
    • Your reward of FREE 5GB Data per month for 6 months will be awarded on the 1st week of each month
  • Other Important Information
    • Installment contract plans are applicable to local Residential Mobile Customers, who are on a Commercial Postpaid package.
    • Customers on Older postpaid packages will require to upgrade to the New Dhiraagu postpaid packages, which gives you more value.
    • Selection of the preferred color of the device is on first-come-first-serve basis and subject to stock availability.
    • Advance payment for outright purchase and 12 Month Installment Contract advance payment will be taken via our secure online payment channel.
    • If you wish to collect your device from Dhiraagu Regional CSC’s, please be advised that the delivery will take 7 to 14 days from the launch Date.
    • All customers opting for the 12 Month Installment contract, will have to agree and sign a mandatory agreement at the time of device collection. Registered owner should be present with NID original to sign the contract.


  • Warranty
    • Warranty: Samsung (1) YEAR Limited Warranty

    • Should the Product or any part thereof not function during the applicable warranty period, you can replace the Product or the particular component (s) at Samsung Maldives Service Center.

    • Samsung Authorized Service Center (Mobile Phone)
      Islanders Group
      Ma. Raahaa - Level 1, Koaru Kendi Magu
      Male', Republic of Maldives
      Telephone: +960 3022001

  • FAQ
    • 1. Do I have to make any payment to successfully complete the order?
      Yes, you will have to make full payment for outright purchase and an advance payment for 12 month contract. Payment can be made on our Secure Online Payment channel. Your online order will be completed upon successful payment confirmation.
    • 2. I am unable to make online payment as I do not have a bank Card?

      We are afraid that only Online payments will be open for making payments for pre-orders

    • 3. I am currently not in Male’ and I don’t think I can visit any time soon to collect the device. What shall I do?
      You may select your preferred collection point from any of Dhiraagu’s Regional Customer Service Centres.  However please allow us 7 to 14 days to deliver your device to the preferred CSC. We will ensure that you get your device at the earliest within the time frame. We are afraid that we will not be held responsible for any delays in delivering the device to our Regional Customer Service Centers.
    • 4. 12 month contract requires the Owner of the Service to sign the contract. I am not the registered owner, what shall I do?
      Only the registered owner of the Service can sign the 12-month installment contract. Please speak to one of our very friendly Customer Contact Center agents to help you out.
    • 5. I am the owner of the service, but I am unable to visit Dhiraagu CSC to collect the device. What shall I do?
      We value our customers and we can arrange something special for you. If you would like to send another customer to collect the Device on your behalf, please ensure the following is completed.

      • Contract signed with your signature, attached with NID card and the Payment Confirmation Email/ Receipt.
      • Letter of approval from you, with details of person collecting the device on your behalf, NID copy and the original proof of payment/ receipt/ payment receipt email.
      • NID original of the customer coming on your behalf to collect the device.
    • 6. Can I transfer my online order to another customer?
      We are sorry. The online orders are nontransferable.
    • 7. Can I nominate any number for the Free Data when I purchase on Buy Outright basis?
      Free data will be provided to the Mobile number you have specified during your Online order. We will not be able to change the number once you have submitted your order.
    • 8. Can I transfer the Billing number of the installment Contract?
      We are afraid, the Billing number cannot be changed during the contract period.
  • FAQ