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Public Announcement

We would like to keep our customers informed that further to the enhancement work carried on our Business Support System, customers will notice the following changes:

  1.  Customer Account Number

Your account number will now have an Alphanumeric Prefix (eg: BA00123456). Please note that this will not affect your services in anyway. To check your account number SMS keyword “Bal” to 727.

  1.  Usage Limit changed to Spending Limit

The ‘Usage Limit’ is now changed to show as ‘Spending Limit’. Previously the Usage Limit comprised of your usage on Calls, SMS and Data. The new Spending Limit introduced comprises of your Monthly Rental, Add Ons activated, Installment Plans (if any) and your usage on Calls SMS and Data used. This will allow the customers to get a holistic view of what they would be spending on their mobile service bill.

By default ’Spending Limit’ is initially set to an amount derived based on the customers recent usage and payment history. To view the Spending Limit, customers can SMS “Bal” to 727. You can reset your Spending Limit by contacting us or visiting any of our Customer Service Centres.

  1. 727 Balance Check SMS

Customers can continue to check their usage balance via SMS by sending keyword “BAL” to 727. We have now introduced a new feature to the Balance check, which will allow customers to view their usage summary, add-ons activated and other inclusions to the service. To check your usage, simply send the keyword “my usage” to 727.

  1. Self Care Menu (*123#)

The new Self-care menu is a fully dynamic menu system that will automatically detect your mobile plan and present you with Data, Voice and SMS Add-Ons that are relevant for your plan.

 

We are always working to provide you with the best services and a superior digital experience.

 





Issued by:

Dhiraagu Marketing Communications & Public Relations
26 February 2019

 

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