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Yes, you can subscribe to a package even though you do not have a fixed line or Post-paid line registered with us. However, as a security for you and Dhiraagu, when you have used up your deposit limit your line may be disconnected without any notice. If this occurs you will be required to increase your deposit or pay your phone bill.
I am an existing Prepaid customer, if I move to a Post-Paid Package, how can I inform my new number to my friends and relatives?
There are two easy options for you:
Option 1
Activate VoiceMail for your Prepaid number and keep that number with you for a few weeks without disconnecting it. There is no set up charge or monthly fee for VoiceMail. Record a personalized message in your Prepaid VoiceMail, informing callers about your new number and advise them to update their phone book.
Please note that to give this message to callers, you do not have to keep your Prepaid SIM card inserted into your mobile phone. You can therefore use the same phone with the Post-paid SIM card.
Option 2
Send an SMS to your close friends and relatives informing about your new number. This may be a bit costly but it will serve the purpose.
Option 1
Activate VoiceMail for your Prepaid number and keep that number with you for a few weeks without disconnecting it. There is no set up charge or monthly fee for VoiceMail. Record a personalized message in your Prepaid VoiceMail, informing callers about your new number and advise them to update their phone book.
Please note that to give this message to callers, you do not have to keep your Prepaid SIM card inserted into your mobile phone. You can therefore use the same phone with the Post-paid SIM card.
Option 2
Send an SMS to your close friends and relatives informing about your new number. This may be a bit costly but it will serve the purpose.
Are there any set-up charges?
There is a setup charge of Rf199 for all new Mobile customers subscribing to a Post-paid package.
Dhiraagu's standard deposit policy will apply to all new and existing Mobile customers subscribing to a Post-Paid package.
Dhiraagu's standard deposit policy will apply to all new and existing Mobile customers subscribing to a Post-Paid package.
What happens if I apply in the middle of the month?
If you apply in the middle of the month, subscription will be charged for the remaining days only and fee minutes and fee SMS bundled with the package will be prorated. If you are already a Post-Paid customer, any subscription charged in your last bill for the current month will be adjusted in the next bill.
How will I get the Free number minutes?
Free number minutes will be awarded with the subscription of the package, if package is subscribed in the middle of month, then free number minutes will be prorated and awarded for the remaining days of the month.
How can I use Free number minutes?
Free number minutes can be used for nominated Free numbers only.
What happens when Free number minutes are used up?
1. If there is any balance on Package free minutes> then calls to free numbers will first be deducted from these minutes
2. If there is no balance left of Package free minutes> then calls to free numbers will be charged at published rates of the package.
2. If there is no balance left of Package free minutes> then calls to free numbers will be charged at published rates of the package.
Can Free number minutes be carried forward?
- Free Number minutes will be refreshed at the beginning of each month (hence balance of Free Number Minutes will not be carried forward to following month)
- However, during a package change>> balance of FREE NUMBER MINUTES will be added to the new package (up to the maximum limit)
What will happen to free number minutes during a Package change?
Within Packages with free numbers:
- Example> from Diamond to Platinum- balance of free number minutes will be added to prorated free number minutes of Platinum.
- Example> from Platinum to Diamond- balance of free number minutes will be added to prorated free number minutes of Diamond.
- Example> from Bronze to In-touch- any balance of free number minutes will NOT be added to In-touch
- Example> from In-touch to Bronze- subscriber will be awarded prorated free number minutes of Bronze
What is excluded in free minutes and free SMS included in the package?
International calls, Data & Fax, Roaming
Calls and SMS to special numbers (700, 110, 131, 444, etc.)
Forwarded Calls, Calls and SMS to premium numbers
Calls and SMS to special numbers (700, 110, 131, 444, etc.)
Forwarded Calls, Calls and SMS to premium numbers
Can I carry forward my unused FREE minutes to the next month?
Rollover enables Dhiraagu Post-paid customers to carry forward any unused minutes and SMS from the monthly allocated free minutes and SMS in their Post-paid packages to the following month. The maximum free minutes and SMS customers can carry forward is the monthly allocation of free minutes and SMS allocated in their package. Rollover Minutes and SMS can be used only during the following month.
Rollover Minutes and SMS will be applied to all existing Dhiraagu Post-paid packages that include bundled minutes and SMS. Customers will not need to apply for Rollover as this feature will be automatically activated for all Post-paid packages.
Rollover Minutes and SMS will be applied to all existing Dhiraagu Post-paid packages that include bundled minutes and SMS. Customers will not need to apply for Rollover as this feature will be automatically activated for all Post-paid packages.
What will happen when I have used up all my free minutes before the month ends?
When you have used up all the free minutes of your package, you will be billed for the additional minutes at the rate specified for your package.
Will I be notified when I have used up all my free minutes for the month?
No, you will not receive a notification. However, using Dhiraagu e-Bill service you can keep a good track of your calls. If you are not using our e-Bill service, please click here to download an application form to apply for e-Bill service. There is no set- up or monthly fee for the service.
How will the free minutes appear on my bill?
The Free number minutes and Package free minutes given and used will be detailed on your phone bill along with the package free minutes and SMS carried forward.
Can I change the services in my package?
Each individual package is designed with a number of Value Added Services. You cannot remove any of the existing services in your package but you can subscribe to additional services and standard charges will apply.
Can I request for an additional service not in the package?
Yes, you may add additional services to your package and it will be charged at the standard rates.
How do I apply for a package?
Simply fill in an application form available from Dhiraagu Customer Front Offices or you can also download one from here.
Can I change ownership of a package?
Yes, you can change the ownership of a package. The new owner will be charged with an ownership change fee of Rf 100.
How do I set up my Friends and Family numbers?
To set up the Friends & Family scheme, simply send SMS in the following format to 445.
To add an FnF discount number:
fnf add 7xxxxxx
To add an FnF Free number:
free add 7xxxxxx
If successful you will receive an SMS saying "The following numbers have been added 7xxxxxx successfully. Thank you for using Dhiraagu FnF service" The same applies for Free.
To add an FnF discount number:
fnf add 7xxxxxx
To add an FnF Free number:
free add 7xxxxxx
If successful you will receive an SMS saying "The following numbers have been added 7xxxxxx successfully. Thank you for using Dhiraagu FnF service" The same applies for Free.
How do I remove numbers in Friends and Family scheme?
Send the following messages to 445:
To remove an FnF Discount number:
fnf rem 7xxxxxx
To remove a FnF Free number:
free rem 7xxxxxx
If successful you will receive an SMS saying "Dear customer. Your FnF number 7xxxxxx has been removed successfully. Thank you for using Dhiraagu FnF service" The same applies for Free.
To remove an FnF Discount number:
fnf rem 7xxxxxx
To remove a FnF Free number:
free rem 7xxxxxx
If successful you will receive an SMS saying "Dear customer. Your FnF number 7xxxxxx has been removed successfully. Thank you for using Dhiraagu FnF service" The same applies for Free.
How do I view numbers in Friends and Family free and discount scheme?
To view the number list simply send the following messages to 445:
To list FnF Discount numbers
fnf list
To list FnF Free numbers
free list
If successful you will receive an SMS saying "Dear customer Your FnF nominated numbers are xxxxxx, xxxxxxxx, xxxxxxx, xxxxxxxxxx, xxxxxxxxxx". The same applies for Free.
To list FnF Discount numbers
fnf list
To list FnF Free numbers
free list
If successful you will receive an SMS saying "Dear customer Your FnF nominated numbers are xxxxxx, xxxxxxxx, xxxxxxx, xxxxxxxxxx, xxxxxxxxxx". The same applies for Free.
How many times can I change the numbers in Friends and Family discount scheme?
Each FnF free and discount number can be changed every 30 days.
Eg: You added an FnF Discount number 7771234 on 5 July 2010. Next change can be done on or after 4 August 2010.
1 Rufiyya will be charged for each SMS. You can only add and remove 1 number at a time.
Eg: You added an FnF Discount number 7771234 on 5 July 2010. Next change can be done on or after 4 August 2010.
1 Rufiyya will be charged for each SMS. You can only add and remove 1 number at a time.
How do I add an International number?
You can add international numbers to FnF Discount scheme only.
Example:
fnf add 0060122584145
Use the prefix '00' instead of '+' for international numbers
Example:
fnf add 0060122584145
Use the prefix '00' instead of '+' for international numbers
