| I do not have a fixed line or Post-paid account with Dhiraagu. Can I also subscribe to a package?
Yes, you can subscribe to a package even though you do not have a fixed line or Post-paid line registered with us. However, as a security for you and Dhiraagu, when you have used up your deposit limit your line may be disconnected without any notice. If this occurs you will be required to increase your deposit or pay your phone bill.
I am an existing Prepaid customer, if I move to a Post-Paid Package, how can I inform my new number to my friends and relatives?
There are two easy options for you:
Option 1
Activate VoiceMail for your Prepaid number and keep that number with you for a few weeks without disconnecting it. There is no set up charge or monthly fee for VoiceMail. Record a personalized message in your Prepaid VoiceMail, informing callers about your new number and advise them to update their phone book.
Please note that to give this message to callers, you do not have to keep your Prepaid SIM card inserted into your mobile phone. You can therefore use the same phone with the Post-paid SIM card.
Option 2
Send an SMS to your close friends and relatives informing about your new number. This may be a bit costly but it will serve the purpose.
Are there any set-up charges?
There is a setup charge of Rf199 for all new Mobile customers subscribing to a Post-paid package.
Dhiraagu's standard deposit policy will apply to all new and existing Mobile customers subscribing to a Post-Paid package.
What happens if I apply in the middle of the month?
If you apply in the middle of the month, subscription will be charged for the remaining days only and fee minutes and fee SMS bundled with the package will be prorated. If you are already a Post-Paid customer, any subscription charged in your last bill for the current month will be adjusted in the next bill.
What is excluded in free minutes and free SMS included in the package?
International calls, Data & Fax, Roaming
Calls and SMS to special numbers (700, 110, 131, 444, etc.)
Forwarded Calls, Calls and SMS to premium numbers
Can I carry forward my unused FREE minutes to the next month?
Rollover enables Dhiraagu Post-paid customers to carry forward any unused minutes and SMS from the monthly allocated free minutes and SMS in their Post-paid packages to the following month. The maximum free minutes and SMS customers can carry forward is the monthly allocation of free minutes and SMS allocated in their package. Rollover Minutes and SMS can be used only during the following month.
Rollover Minutes and SMS will be applied to all existing Dhiraagu Post-paid packages that include bundled minutes and SMS. Customers will not need to apply for Rollover as this feature will be automatically activated for all Post-paid packages.
What will happen when I have used up all my free minutes before the month ends?
When you have used up all the free minutes of your package, you will be billed for the additional minutes at the rate specified for your package.
Will I be notified when I have used up all my free minutes for the month?
No, you will not receive a notification. However, using Dhiraagu e-Bill service you can keep a good track of your calls. If you are not using our e-Bill service, please click here to download an application form to apply for e-Bill service. There is no set- up or monthly fee for the service.
How will the free minutes appear on my bill?
The total number of FREE minutes in your package and the number of FREE minutes used will be detailed on your phone bill along with the FREE minutes and SMS carried forward.
Can I change the services in my package?
Each individual package is designed with a number of Value Added Services. You cannot remove any of the existing services in your package but you can subscribe to additional services and standard charges will apply.
Can I request for an additional service not in the package?
Yes, you may add additional services to your package and it will be charged at the standard rates.
How do I apply for a package?
Simply fill in an application form available from Dhiraagu Customer Front Offices or you can also download one from here.
Can I change ownership of a package?
Yes, you can change the ownership of a package. The new owner will be charged with an ownership change fee of Rf 100.
How do I set up Friends and Family discount scheme?
To set up the Friends & Family scheme, simply send SMS in the following format to 444.
E.g. In a GOLD package, how to request FREE numbers for the first time:
To nominate Free numbers simply send an SMS in the following format to 444.
Free 7750000, 7761005, 7750002
To nominate FnF discount numbers simply send an SMS in the following format to 444.
FnF 7750001, 7761006, 00919846543485, 0060129327072
Note: You can only choose maximum 2 International numbers for Friends and Family discount scheme (10% discount will be applied to the chosen numbers).
How do I change numbers in Friends and Family discount scheme?
If you are already in our FnF and would like to add NEW number to make unlimited Free calls, please ensure that total FnF numbers do not exceed 7, by advising us of any change in the existing numbers.
E.g. In a GOLD package, how to change free numbers:
To change 1 Free numbers simply send an SMS in the following format to 444.
CHANGE Free 7750000, 7761005, 7750003
To change 1 FnF discount numbers simply send an SMS in the following format to 444.
CHANGE FnF 7750001, 7761007, 00919846543485, 0060129327072
Note: The SMS to change a number should indicate all the numbers that should be applied discount after the change.
How many times can I change the numbers in Friends and Family discount scheme?
You can change the Friends and Family free and discount numbers only once a month.
Note: FnF numbers and Free numbers can be changed only once a month. That is, even if several requests are sent within one month, only the first SMS to change the free number and change FnF numbers will be taken into account.
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