Free minutes

Free minutes / SMS exclude the following types:

International

Data & Fax

Roaming

Calls / SMS to special numbers (700, 110, 131, 444 etc)

Forwarded Calls

Calls /SMS to Premium numbers

Package Connection

When you subscribe to a package, the subscription fee will be charged for the remaining days of the month and the free minutes / SMS bundled in the package, will be prorated accordingly.
For each new connection, the first bill will include the prorated subscription fee for the current month, as well as the normal one month’s advance fee. Please note that under all scenarios, prorating would be applied in the same way for both voice and SMS.

E.g. 1

If you subscribe to the Platinum package on 20th July, the July subscription fee will only be charged for the remaining days of the month, i.e. [no. of days from July 20th to 31] x [Platinum subscription fee /31] Free minutes / SMS bundled in the package, will also be calculated on the same basis.

Package Disconnection

When you disconnect your package, a refund will be made on your subscription charge, for the fee already charged for the period following disconnection.

E.g. 1

If you disconnect your package on 10th Feb, your subscription for Feb will be refunded for all remaining days of that month, starting from the date of disconnection. You will also get the full refund of the advance monthly subscription fee (i.e. the subscription fee for March).

Temporary suspension of service

A standard fee of Rf 115 will be charged for a period of 6 months and Rf 300 for a period of 12 months.

Packages transfers

When a customer transfers from one package to another, the subscription is pro-rated and charged. For example, if a customer transfers from Silver to Bronze on the 20th of July, he would be charged [no. of days from July 1st to July 20th ] x [Silver subscription/31]. For the days after 20th, he would be charged [no. of days from 21st to 31st July] x [Bronze subscription fee / 31].

The customer can change from one package to another only once during each billing month. Customers can also move back to basic service without any charge.  

Package ownership change

The standard ownership change fee of Rf 100 will be charged to the new owner.

Package disconnection

A customer may disconnect a package at anytime after one month from the date of subscription.

Mobile Postpaid Standard Deposit Policy

When applying for Postpaid service all customers should keep a deposit of minimum Rf 500 per line, with or without IDD service except platinum and Diamond customers. Customers applying for platinum and Diamond packages should keep a deposit of Rf 1000.
When upgrading customers should increase their deposit which can be done in increments of Rf 200, and are applicable to all customers. Customers are advised to keep a deposit appropriate to their usage and ideally it should not be less than the package monthly fee. For eg. if you subscribe for a Diamond package, the ideal deposit amount will be atleast Rf 650.

The mobile will be reconnected once a payment is made to reduce the outstanding charges below the deposit level, and there are no overdue bills. You also have the option to increase your initial deposit to match your average usage level. Please note that the deposit will only be refunded upon termination of service and after all outstanding charges are settled.

When you have used up your deposit limit your line may be disconnected without any notice. If this happens you have to either increase your deposit or pay your phone bill.

You can check your usage by using our E-bill and SMS Bill Enquiry Service. We have also introduced an SMS reminder service to our deposit customers to advise and remind them before they reach their deposit limit.

Foreign Nationals and Foreign Investments should keep a minimum deposit of Rf 1000 per line.

Deposit for International Roaming Service

No deposit is required for customers with average monthly bills over Rf 1000 and paid all on time over the last 6 months.

A deposit of Rf 1000 per line is required for customers with average monthly bills under Rf 1000 and paid all on time over the last 6 months.

Platinum customers are also required to place a deposit of Rf 1000 if the average monthly bills are under Rf 1000 and paid all on time over the last 6 months.

A deposit of Rf 2000 per line is required for all other customers. (Also applicable to Platinum customers who fall to this category.

Deposit Refund

Please note that the deposit will only be refunded upon termination of service and after all outstanding charges are settled.

Key Benefits to the High Usage Post-paid customers

Lower Call Charges.

Enjoy bundled Free minutes and SMS. 

Enjoy the full benefits of all the Value Added Services.

Subscription FREE Value Added Services (If a particular Value Added Service is not
included in a package, you can subscribe to it at normal tariffs).

Image - Post-paid is regarded as a premium service.