What is Dhiraagu Wireless Zone?

Dhiraagu Wireless Zones are areas where Dhiraagu provides wireless internet coverage. These are areas such as coffee shops, restaurants, ferry terminals, airport and other open public areas, which allow internet users to access the Internet wirelessly.

Why do I need Dhiraagu Wireless Zone?

There are lots of benefits a Dhiraagu Wireless Zone brings to you and some of them are listed below:

• Always connected: You can drop into a Wireless Zone location, get online fast and get on with whatever you need to do online - as if you were in your office. Whether it's email, instant messaging, internet research or accessing your company's network*.

*Access to your corporate network can be done securely by using, for example, an IP VPN. This may require specific software to be installed on your device. Most common VPN clients are supported. DHIRAAGU cannot guarantee that all will work. Consult your company IT department to find out if this is available and supported.

• Fast: Enjoy broadband speeds with no cables and no sockets required.

• Ease of Use: No client software needs to be installed on your laptop/notebook/PDA. Newer WiFi devices automatically detect the service.

• Affordable: A range of passes and allowances means good value. Charge the passes to your Dhiraagu mobile account/bill. Scratch cards with passes of available for sale from the Wireless Zone location and Dhiraagu shops

• Compatible: The IEEE802.11b/g technology is used extensively indoors (office and home) and outdoors. No need to change the wireless LAN card in your laptop/notebook/PDA.

How do I know where Dhiraagu Wireless Zones are located and how many are there.

Just look out for the ‘Dhiraagu Wireless Zone’ banners or sign boards. Currently 25 sites in Male and 58 islands of Maldives have the Dhiraagu Wireless Zone facility.

How does Dhiraagu Wireless Zones work?

Dhiraagu installs access points or base stations at all Wireless Zones, which transmits a radio signal to a user's wireless LAN card (compliant to IEEE802.11b/g standard) with the Service Set Identifier (SSID) configured to ‘Dhiraagu Wireless Zone’.

With a properly installed and configured wireless LAN card, a customer launches his/her Internet Browser at a Dhiraagu Wireless Zone and receives a web-based log-in page to enter his Login ID and Password. Once his/her account information is authenticated, he/she will be connected to the Internet via Dhiraagu Wireless Zone. With full connectivity to the Internet, customers can access any Internet resources, as well as any corporate networks to which they have access via the Internet.

How do I know if my device supports Dhiraagu Wireless Zone standard?

The device should support IEEE 802.11b or 802.11g.

What is the access bandwidth of Dhiraagu Wireless Zone?

The access bandwidth to Internet through any Dhiraagu Wireless Zone is up to 256 kbps.

Can I use a Mac (Apple MacBooks, iBooks, PowerBooks) to connect to Dhiraagu Wireless Zone?

Yes, you can use a Mac with 802.11b or 802.11g Wireless card or built-in device.

Can I access my personal email at the Dhiraagu Wireless Zone?

Yes, you can access your Dhiraagu NET POP3 and web based mail services from Dhiraagu Wireless Zones. If you have access to your corporate email via the Internet, you can access it from a Wireless Zone.

What are the charges and available plans?

How can I acquire an account to use Dhiraagu Wireless Zones?

To use Dhiraagu Wireless Zones, you need to obtain a prepaid account with Login ID and password, for a one time account. These accounts can be obtained in the form of Prepaid scratch cards made available at the Wireless Zone locations and Dhiraagu shops.

For Dhiraagu mobile customers, accounts can be easily purchased by sending an SMS to 414. The charges will be debited to the mobile account.

How do I get started?

Install the wireless LAN card/adapter and its required drivers on your laptop/ notebook/ PDA.
Launch the wireless LAN card configuration utility or network setting.
Locate a Dhiraagu Wireless Zone.
When you launch your Internet browser, the Dhiraagu Wireless Zone login page will be displayed.
Enter your Login ID / Password.
The Login ID / Password is what you will get when you purchase an instant prepaid account with us.

What is the key word and number to SMS for this method of login account?

Send SMS with ‘keyword’ to short code ‘414’.

E.g. SMS with text ‘wifi half’ to get a Login ID for half hour wifi access.
In this case your mobile account will be charged with Rf10.

The keyword is not case sensitive.

Can I use a Prepaid Mobile number to acquire an account?

Dhiraagu Wireless Zone accounts can be bought by both prepaid and postpaid.

How is my mobile charged for messages sent to 414

The prepaid gets charged immediately on request of Dhiraagu Wireless Zone account, if the prepaid mobile account has sufficient credit. For postpaid customers the monthly bill will include the charges for Wireless Zone.

Can I use my Postpaid mobile package bundled minutes to acquire a Wireless Zone login account?

No, the Wireless Zone is not included in the bundled minutes.

When does Dhiraagu begin to count down the login account I purchased?

This happens from the first time you connect by login into webpage.

What is the validity period of an account?

Account validity may vary based on the chosen plan and the accounts opened will expire after the validity period. Validity period is started to count from the first login time and will continue even when the user is not logged in.

Will I see the details of SMS I send to 414 on my mobile bill?

The mobile bill will show a summary (sum) of all the purchases of Dhiraagu Wireless Zone accounts. You may view the details of the purchases using Dhiraagu E-bill.

Will I be charged if I send an invalid key?

No, you will not be charged for sending an invalid key.

Do I get the same Login ID and password every time I request for an account or purchase a prepaid scratch card?

No, every new account has a unique Login ID.

What is Dhiraagu Wireless Zone Portal?

It is the web-based login page to which the customer’s browser is automatically redirected when attempting to browse the Internet, without authentication.

What do I need to get started?

A laptop/notebook/PDA with the following:

- Windows 98 Second Edition/2000/ME/XP operating system.
- Intel Pentium II 233 MHz or equivalent and later.
- 32 Mb RAM
- 50 Mb of free hard disk space (recommended)
- IEEE802.11b/g Wireless Adapter & supporting software drivers.
- Web Browser (eg. IE5)
- IEEE802.11b/g wireless LAN card with the appropriate driver installed in the portable device

Do I need to make any changes to the settings on my laptop/notebook/PDA?

Generally, you will not need to make any changes to the settings in your laptop/notebook/PDA. However, if you encounter problems getting the web-based login page even though you have configured the wireless LAN card correctly, please ensure that you have not selected “Always dial my default connection” under the Dial-up settings for the Internet Options. And set to obtain IP address from DHCP Server.

Do I need to logout after each session or can I just switch off the laptop/notebook/PDA after the session?

Yes, you need to logout after each session.  Allow the pop-up on the Portal (Login) Page. This pop-up will provide the logout feature; it will even show the remaining time of your current logged-in account on the title bar. Or you can bookmark the logout page address for manual logout, if you don’t want to allow the pop-up. If you switch off the laptop/notebook/PDA, the session will end 5 minutes after you switched the laptop/notebook/PDA off and the 5 minutes is chargeable.

What is the technology deployed for Wireless Zone?

The technology deployed complies with IEEE802.11b/g standard. You need to specify this standard when you buy your Wireless LAN card.

Where can I buy the IEEE802.11b/g wireless LAN card?

You may buy your IEEE802.11b/g wireless LAN card from any computer hardware shop. You must specify IEEE802.11b/g standard when buying from other vendors. Generally all devices such as Laptop/Notebook/PDA computers are built-in with a standard Wireless Adapter.

Which operating system is currently supported?

Most wireless LAN card supports Windows 98 and later versions. Also supports Mac OSX.

Which browser does Wireless Zone supports?

Internet Explorer, Firefox, Safari, Opera and all other modern browsers.

How can I check my account or login balance minutes?

The minutes left on your currently logged in account will be displayed on the title bar of the Pop-up window.

Can I use an account multiple times?

Yes, you can use it multiple times at your convenience until the purchase minutes is consumed or the validity period expires.

What will happen if my account balance exhausts while in a session?

You will be disconnected with the following message “Account Expired”.

Can I continue my session with another account?

You may login with another account (a new prepaid scratch card or purchase via SMS) to continue browsing normally.

What if I forgot to logout from my account?

You will be automatically logged out after 5 minutes.

Can I share my account with someone else, so that both of us can share login for simultaneous usage?

Simultaneous usage from a single Login ID is not supported.

Can I use my login or same account at any Dhiraagu Wireless Zone in any Island?

Yes, you can use it provided it is not done at the same time (concurrently).

Does Dhiraagu Wireless Zones provide me protection from viruses and network threats?

Dhiraagu Wireless Zones provides you access to Internet.

Customers are recommended to protect themselves by installing their own Virus scanners and firewalls.

Can I use a non-Dhiraagu mobile to acquire a Login ID to Dhiraagu Wireless Zones?

No, this service is currently available only for Dhiraagu Mobiles. However they can easily purchase a prepaid scratch card from the Wireless Zone or Dhiraagu shops.

Can I use a non-Dhiraagu Roaming mobile using Dhiraagu network to acquire a Login ID to Dhiraagu Wireless Zones?

No, this service is currently not available for Roaming customers. However they can easily purchase a prepaid scratch card from the Wireless Zone or Dhiraagu shops.