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FAQ

Need an answer for your questions?

Mobile

Mobile FAQ

Services	International Calling & Roaming	Blackberry
Postpaid	Prepaid	Reload
Data Packages

How do I apply for a package?	Can I access the Internet using my BlackBerry® device?
How do I set up my Friends and Family numbers?	How do I Reload?
What will happen when my account is suspended?	How do I make international calls?

Fixed Line

Fixed Line FAQ

Caller ID

Home Fixed Lines

What is a Home Phone Line?	Where can I get further information on Caller ID service?
Can I buy a telephone with Caller ID display from elsewhere?	Do I have to replace my existing telephone to use Caller ID?
How can I use Caller ID?	Can the telephone with Caller ID store the numbers of incoming calls?

Internet

Internet FAQ

ADSL Broadband	Parental Control	Wireless Zone
Touchnet Postpaid

How can I get a broadband package?	How do I get started?
What is the validity period of an account?	How can I check my usage?
How does Dhiraagu Wireless Zones work?	How am I billed for this service?

Bill Enquiries

How do I request change of billing address?	What is email bill service?
How do I apply for Email bill service?	How do I pay my bills?
How are my bills delivered?	How do I request not to receive printed bills?