Before reporting a fault we request you to check the following
1) Please check if all the switches in the equipment are in the correct position.
2) Check where you have equipments that needs main powers, that the power is switched on and that batteries if required, are good.
3) Try unplugging the phone and change it for a known working phone, if you have one. If the fault disappears the phone is faulty. Alternatively try the phone in another socket (known to be working) this also help you find if the telephone is faulty or not.

Fault Information

Service Type	Telephony Fax ISDN PABX External Extension Private Wires (Required)
Service Number	(Required)
Fault Type	Dead Not ringing Noisy Cable cut / damaged Cannot make calls Cannot make international calls Cannot receive Continuous dial tone heard Hearing low No ringing tone Always ringing One ring and gets cut off While speaking cut off Parallel extension faulty Others (Required)
Details of Side A (FROM location) Applicable only to External Extension and Private Wires	Company / House Name: (Required) Street: District:
Details of Side B (TO location) Applicable only to External Extension and Private Wires	Company / House Name: (Required) Street: District:
Additional Comments

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