QR Service

The Quick Recharge (QR) service allows a Dhiraagu postpaid customer to recharge the balance of a Dhiraagu prepaid customer account by sending an SMS to 144, and have the recharge amount applied to the monthly postpaid bill.

How do I get started?

• You need to register for the service.
• To register for QR service you would have to send a "REGISTER" SMS. Please refer to the tables in this user guide for instructions.
• In the "REGISTER" SMS, you would have to create your own unique Customer ID.
• The system will retain your Customer ID and use it to verify your identity if you lose or forget your PIN.
• Once you register you will receive a PIN number via SMS. You would be using this PIN number for all your future transactions.
• You could change the PIN number by sending a "CHANGE" SMS. Please refer to the tables in this user guide for instructions.
• You should keep your customer ID and PIN number in a safe and secure place at all times.

How do I use the service?

To recharge a Dhiraagu prepaid from a postpaid, the postpaid customer would have to send an SMS to 144 in the following format:

<Keyword> <PIN> <recipient mobile number> <amount>

Once a QR SMS is sent you will receive a transaction ID. This ID should be retained and quoted to Dhiraagu Customer Services in the event you may wish to follow further enquiries.

When a transaction is complete, both sender and receiver will get a confirmation SMS.

If the prepaid account is in suspended or disabled state, the QR will change the account status to active.

You can send any denomination recharge from Rf1 to Rf500 in Rf1 increments, and the amount will be applied to your monthly mobile bill. 

The prepaid recipient can verify the prepaid account balance in the normal way by dialing *142#. Postpaid customers will be able to check on ‘E-Bill’ to confirm that the amount has been applied to their monthly mobile bill.

A list of Keywords and their meanings appear in this user guide.

What are the charges for using this service?

Each QR SMS will be charged Rf 1 per SMS

You will not be charged for receiving a QR SMS

What else can I do with this service?

Scheduling monthly recharges

QR service allows you to set up a maximum of 5 monthly recharges to other prepaid accounts. Please refer to the tables in this user guide for guidance on the QR SMS format to be used for the monthly recharge.

You could choose a day (e.g. 15th) for the value to be transferred to another Dhiraagu prepaid account and the specified amount will be transferred on that day of every month.

If you set up the monthly recharges on a date before the chosen day, (e.g. you set up the recharge on the 12th and your chosen day for the recharge is 15th) then the first recharge will occur in the same month. However, if your chosen date comes before the date you set up the recharge, (e.g. you set up the recharge on the 12th but your chosen date for recharge is on the 8th) your first recharge would happen on the following month.  

Unregistering from the service

If after registering for the QR service you decide you do not wish to use the service, then send a QR SMS to 144 with the keyword UNREG followed by your PIN, and you will be removed from the service. Note: If you wish to use the service again you will have to re-register by sending a QR SMS in the REG keyword format in order to obtain a new PIN. You will be required to provide proof that you are the owner of the postpaid account.

Blocking your postpaid number from using this service

If you wish to block your postpaid account from ever using the QR service, you can send an SMS to 144 with the keyword BLOCK. This will prevent your account from being able to register for the QR service. After blocking your account if you decide you want to take advantage of QR service, you will have to contact Dhiraagu customer care on 123 to have the block removed.

Obtaining help with QR service

To receive information on the keywords available with QR service, you can send an SMS to 144 with the keyword HELP. For information on specific keywords send an SMS to 144 with the keyword HELP followed by the keyword about which you require more information. You do not need to be registered in order to use QR HELP facility. You can also contact customer care on 123 for general inquiries.

Points to remember about QR service

A QR can be for any amount from Rf1 to Rf500 in Rf1 increments. The following table lists the validity periods associated with the recharge amount:

* the validity period for 10 Free SMS is 20 days. All others are 30 days

A QR SMS will be charged at Rf1 whether or not the transaction is successful, so please make sure that:

• The prepaid account to which you are making the recharge has not been withdrawn. The prepaid number which you are recharging is a Dhiraagu Prepaid number;
• The amount you are recharging will not cause the receiving prepaid account to exceed Rf1800, which is the maximum credit balance that a prepaid account can have.

You will not be charged for any QR SMS that you receive.

Note: It is possible that the SMS you receive confirming the successful transaction could be delayed.

If you have any queries concerning a specific transaction, just contact Dhiraagu customer care on 123 and quote your transaction ID or your mobile number. Our staff will be able to assist you with your inquiry.