Can I Reload any amount to my mobile?

Can I Reload any amount to my mobile?

Yes, you can Reload for any amount from as low as Rf 8 to a maximum of Rf 1,000 at any given time.

Do I need my mobile phone with me to get Reload service?

No, you do not have to carry the mobile phone to the Reload retailer. As long as you know your mobile phone number you can Reload but ensure your mobile is switched on.

Do I need to register for Reload service?

You do not have to register for Reload service. As long as you remember your mobile prepaid number, you can Reload any time, anywhere.

I usually buy prepaid cards for friends for their mobile phones – can I still do that?

Even if your account is suspended you can call free phone 151 to top up your account at any time. As soon as you have recharged your account successfully, you will again be able to make and receive calls.

If your account is suspended for 180 days, it will be permanently deactivated and any remaining value in your account will be lost. If this happens, your SIM can no longer be used and you would need to re-apply for the service and buy a new Connection Kit. It will not be possible to retain your previous mobile phone number as every Connection Kit comes with a unique and personal number.

I gave the Reload retailer an incorrect mobile number, can I get refund?

Make sure you have the number written down or double check before recharging ; there is no refund on Reload .

How long will my credit be valid for and can I get free SMS?

The following table shows the validity period associated with the recharge amount and free SMS.

Can I recharge my mobile prepaid phone through Reload service while on roaming?

Yes, you can locate and visit your nearest Dhiraagu Reload retailer or ask your friend to Reload while you are on roaming. Make sure your mobile phone is switched on when your mobile is to be recharged.

How do I Reload?

Go to any Reload retailer with the Reload sign.

You will be able to purchase any value of Reload from Rf 8 to Rf 1,000 per purchase.

Tell your retailer how much Reload you want and pay accordingly.

Provide retailer with the mobile number you want to Reload.

The retailer will enter your request on a Reload device or mobile.

Once Reload is done, an SMS message will be sent to the mobile that you have recharged. This message will include the new balance and show if the transaction was successful.

When recharging a mobile prepaid account, check if the balance has changed before leaving the Reload retailer.