Free minutes

Free minutes / SMS exclude the following types:

International

Data & Fax

Roaming

Calls / SMS to special numbers (700, 110, 131, 444 etc)

Forwarded Calls

Calls /SMS to Premium numbers

Package Connection

When a customer subscribes to a package, the subscription will be charged for the remaining days of the month (for the first month). However, ALL the free minutes specified for the package will be available irrespective of the connection date.

E.g. 1

If a new customer subscribes to the Platinum package on 20th of July, the subscription charged for July would be [no. of days from July 21st to 31] x [Platinum subscription fee /31]. In this case Rf 337 will be charged as the subscription fee and the customer will get 1400 free minutes (i.e. all the minutes included in the package).

E.g. 2

If a Mobile customer using the Basic Service subscribes to the Platinum package on 20th of July, he would be charged [no. of days from July 1 to July 20] x [Rf100/31]. For the days after 20th, he would be charged [no. of days from 21st to 31st July ] x [Platinum subscription fee / 31].

Temporary suspension of service

A standard fee of Rf 115 will be charged for a period of 6 months and Rf 300 for a period of 12 months.

Packages transfers

When a customer transfers from one package to another, the subscription is pro-rated and charged. For example, if a customer transfers from Silver to In Touch + on the 20th of July, he would be charged [no. of days from July 1st to July 20th ] x [Silver subscription/31]. For the days after 20th, he would be charged [no. of days from 21st to 31st July] x [In Touch subscription fee / 31].

The free minutes they receive will be the free minutes specified for the package the customer is subscribed to at the time of producing the phone bill. Eg. A customer is in Silver which gives 300 free minutes.

The customer uses up 30 minutes and changes to In Touch + which has 120 free
minutes. In this case, during this month, he can use additional 90 minutes. (ie 120 -
30).

The customer uses up 120 minutes and changes to In Touch + which has 120 free
minutes. In this case, during this month, he is not entitled to anymore free minutes.
(ie 120 - 120).

The customer uses up 130 minutes and changes to In Touch + which has 120 free
minutes.

In this case, during this month, he is NOT entitled to any more free minutes. He will
also NOT be charged again for the extra 10 minutes he had used.

The customer uses up 100 minutes and moves to Gold which has 650 free minutes. In
this case, he will be allowed an additional 550 free minutes (650 - 100).

The customer can change from one package to another only once during each billing month. Customers can also move back to basic service without any charge.  

Package ownership change

The standard ownership change fee of Rf 100 will be charged to the new owner.

Package disconnection

A customer may disconnect a package at anytime after one month from the date of subscription.

Key Benefits to Post-Paid Basic service customers

Savings on mobile bill (These packages offer savings to ALL postpaid basic service
customers, provided that they choose the right package).

Bundled FREE SMS and FREE minutes for local voice calls.

Subscriptions FREE Value Added Services (if a particular Value Added Service is not
included in the package, you can still subscribe to it at standard tariffs) .

Postpaid Friends and Family discounts scheme saves up to 25% on calls made to 5
nominated numbers, out of which 2 can be international.

Unused free minutes/ SMS will be rolled over to the following month.

Key Benefits to the High Usage Pre-Paid customers

Lower Call Charges.

Up to 55 days of credit.

Enjoy bundled Free minutes and SMS. 

Enjoy the full benefits of all the Value Added Services.

Subscription FREE Value Added Services (If a particular Value Added Service is not
included in a package, you can subscribe to it at normal tariffs).

Image - Post-Paid is regarded as a premium service.