Mobile Fax Mail lets you receive faxes on the move and print them out on any fax machine. Your colleagues, clients and friends will always be able to get faxes to you wherever you are. You can retrieve your faxes on any fax machine - when it's convenient for you.

The way it works is simple. When you subscribe to Fax Mail service we give you your very own private fax number and assign a mailbox in Dhiraagu to store your faxes. Whenever someone sends a fax to this number, it is stored in the mailbox and an SMS is immediately sent to your mobile phone to notify you that a fax has been received. You can then decide when, where and even if you want to retrieve it.

To retrieve your faxes, just call 770000 from any fax machine and follow the recorded instructions. You can even retrieve your faxes from overseas.

Once we provide Fax Mail service to you, all you need to do is forward your fax number to 701 using your mobile phone menu options. You can then give your private fax number to your colleagues, clients and friends and they will be able to send faxes to you at all times.

You have to set up your personal mailbox before you can use the Fax Mail service. (Voice Mail customers would have already done this setup.) To set up your mailbox, please call 700 from your mobile phone and enter your password, if required. Your default password is 6666. Please follow the voice instructions carefully and complete the set up. You will need to do this only once.

If you would like to set up the mailbox from a fixed line, call 7770000 and enter your mobile phone number, followed by the key and then enter your password (6666).

Receiving Fax Messages

To receive your fax messages, lift the handset of the fax machine or use the hands-free option and call 7770000 (+960 7770000 if you are calling from overseas) and enter your mobile phone number followed by the key. You will be prompted to enter your password. You are now at your Main Menu.

At the Main Menu press to listen to your messages. You will hear all your new messages first, followed by messages which have been previously kept.

After each message you will have the following options:

To Backup or listen to the message again, press

Delete the message press

To Listen to the next message press

To Receive fax, press and then press the start button on your fax machine

When finished you have two options:

To return to the Main Menu press

To exit your mailbox press

All messages will continue to be played in order until you hang up or exit. All messages that you have not kept or saved will automatically be deleted once you hang up or exit the system.

Additional Points about Fax Mail

Fax Mail functions similarly to Voice Mail where fax messages can be stored, retrieved, saved or deleted. When you subscribe to Mobile Fax Mail, you also get VoiceMail service at no additional charge.

Your mailbox can store a total of 15 voice and fax messages for up to 7 days. Each voice message can be 2 minutes long and a total of 15 fax pages can be stored in your mailbox. Please remember to clear your messages regularly to ensure your mailbox does not run out of capacity.

If you are using Mobile Fax service, you already have a fax number and we will not assign you a new fax number.

If you are a Voice Mail customer and have applied for Fax Mail, your password will be reset to the default 6666, and your VoiceMail greeting to the default greeting.

As Fax Mail and Voice Mail share the same mailbox, anyone calling your normal mobile number and is diverted to your VoiceMail will be given the option of leaving you a fax message. We therefore recommend that you record an appropriate personal greeting to prompt your callers. For example, "Hello, this is Moosey. Please leave me a message after the tone or press to leave a fax”.