Call Queue service allows your organization to automatically greet your caller with a pre-recorded customizable greeting message and place the calls in a queue if all your phone lines are busy.

Typically, the greeting message would inform the caller that the call has been placed in a queue until an operator is free. If your lines continue to be busy after the initial message, the caller will hear music followed by a second message such as “All our operators are still busy, please hold”. This message will be repeated with music in between, until the call is answered by an operator or the caller hangs up.

The basic service can queue up to 5 simultaneous calls. As operators become free, queued calls automatically get routed to operators on a first-in, first-out basis. Callers are not charged while they wait.

Reduce the number of lost calls during peak times, which in turn allows an improved level of service to your customers. For many businesses, especially those that accept telephone orders, fewer lost calls could directly translate to increased revenues.

No special equipment is required to use Call Queue Service.

Call Queue service is ideal for service-oriented organizations where all incoming calls ring to a specific group of telephones or operator terminals and anyone who initially answers the call is capable of providing a first level solution to the caller. The service can help such organizations to efficiently manage peaks in the number of calls.

Call Queue service is not suitable for residential customers and organizations that have their lines busy for an extended period of time.

Currently this service is available for ordinary (non-ISDN) fixedline customers in Male', K.Vilingili, Hulhule', Hullhumale., Eydhafushi, Kulhudhuffushi and on islands with telephone number ranges 660XXXX, 662XXXX, 650XXXX, 652XXXX, 664XXXX, 665 XXXX, 666XXXX, 668XXXX and 670XXXX.

The messages that callers hear when they are in the queue can be customized. To do this, you need to provide us a recording of your desired messages. Please talk to your account manager at Dhiraagu or call our Customer Services to find out more details.